Comments on: The Nordstrom Myth http://www.ronmartin.net/blog/archives/1066 Fri, 10 Feb 2012 06:13:43 +0000 http://wordpress.org/?v=2.3.3 By: Limo http://www.ronmartin.net/blog/archives/1066#comment-24747 Limo Tue, 14 Sep 2010 03:52:18 +0000 http://www.ronmartin.net/blog/archives/1066#comment-24747 I was wondering if My spouse and i could use this write-up for my own blog, I am going to link it back to this web page though. If, perhaps this is a predicament please make me aware and I will take it down as soon as possible. My partner and i enjoy the valuable important info you offer inside your articles. We are going to book mark your article as well as have my mates check up here frequently. I am quite positive they will discover lots of new items here when compared with any one else .Cheers when it comes to stating this related information. I was wondering if My spouse and i could use this write-up for my own blog, I am going to link it back to this web page though. If, perhaps this is a predicament please make me aware and I will take it down as soon as possible. My partner and i enjoy the valuable important info you offer inside your articles. We are going to book mark your article as well as have my mates check up here frequently. I am quite positive they will discover lots of new items here when compared with any one else .Cheers when it comes to stating this related information.

]]> By: Passionate About Service http://www.ronmartin.net/blog/archives/1066#comment-7081 Passionate About Service Wed, 21 May 2008 16:57:26 +0000 http://www.ronmartin.net/blog/archives/1066#comment-7081 We can all make excuses about the lack of qualified personnel in the job market for poor service, but that becomes such a lame excuse quickly. Especially, when you have, supposedly, a world class retailer with a reputation for service coming into to a new market after planning this new store for at least 15 years. What really gets me is how the 'hyped reputation' of superior service has lasted for so long. I have shopped Nordstrom in Seatlle, their homeport, several times in the last five years and found the same anemic service. Its time to say it like it is...... Nordstom's service is legendary for overrated and over-hyped customer service. We can all make excuses about the lack of qualified personnel in the job market for poor service, but that becomes such a lame excuse quickly. Especially, when you have, supposedly, a world class retailer with a reputation for service coming into to a new market after planning this new store for at least 15 years.

What really gets me is how the ‘hyped reputation’ of superior service has lasted for so long. I have shopped Nordstrom in Seatlle, their homeport, several times in the last five years and found the same anemic service.

Its time to say it like it is…… Nordstom’s service is legendary for overrated and over-hyped customer service.

]]> By: Amber Wayne http://www.ronmartin.net/blog/archives/1066#comment-6985 Amber Wayne Thu, 15 May 2008 02:25:33 +0000 http://www.ronmartin.net/blog/archives/1066#comment-6985 I want to come to the defense of Nordstrom. It must be tough finding so many good people in this market. Cut them some slack. I am sure that once they go through this weeding out process, things will be up to the Nordstrom standard we have all read about, and anything is better than what you get at Macy’s. Bring back Liberty House! I want to come to the defense of Nordstrom. It must be tough finding so many good people in this market. Cut them some slack. I am sure that once they go through this weeding out process, things will be up to the Nordstrom standard we have all read about, and anything is better than what you get at Macy’s. Bring back Liberty House!

]]> By: UH Student 101 http://www.ronmartin.net/blog/archives/1066#comment-6982 UH Student 101 Wed, 14 May 2008 20:17:04 +0000 http://www.ronmartin.net/blog/archives/1066#comment-6982 I too have been "taken back" by the service (lack of) at Nordstrom, but not enough to go to Macy's. As a student there's little at Nordstrom that I can afford anyway, but they don't know that as I stroll through the store, and I must admit, I have seen some things that might tempt me to challenge my budget if I were spoken to. I am looking forward to the day that I can buy anything I want and when that day comes, I will remember those that noticed me today. I too have been “taken back” by the service (lack of) at Nordstrom, but not enough to go to Macy’s. As a student there’s little at Nordstrom that I can afford anyway, but they don’t know that as I stroll through the store, and I must admit, I have seen some things that might tempt me to challenge my budget if I were spoken to. I am looking forward to the day that I can buy anything I want and when that day comes, I will remember those that noticed me today.

]]> By: Runaway http://www.ronmartin.net/blog/archives/1066#comment-6966 Runaway Wed, 14 May 2008 12:21:56 +0000 http://www.ronmartin.net/blog/archives/1066#comment-6966 Unbelievable! I hate when that happens! All they need to start off a conversation is a "Hello, I am So and So and I am here if you need me. and by the way, who are you and how are you? " Perhaps even a "Many shoppers are on hunt or a mission for something in particular or something to fall in love with, if either description fits your reason for being here, allow me to be your personal assistant?" Or after a greeting, if you discern they have a minute, how about asking a potential customer what a few of their favorite things are? Perhaps they are always looking for dark Tommy Bahama shirts, or a certain type of shoe, or shorts, or dress style. Use humor whenever possible, then they will like you and they buy from you if they like you and their experience. Salespeople sort of can be like a bartender, knowing their customers "usuals", and then taking them a step further, or adding on to the sale. Look at someone and say that you can see that this particular color "pops" on them. You can even ask them if they think a certain item would look better on them or on you? My favorite is, you have the coloring of my husband, would you mind if I hold this up to you and see if it looks good. Or you are about the size of my niece, do you think this would fit you? Anything semi-intelligent will work as a conversation starter. I helped sell a customer a whole new wardrobe in Steinmart the other day and I don't even work there. I just overheard a conversation while I was browsing and put my two cents in and the next thing you know I am their personal shopper. People need help, but you have to have or develop talent. You develop talent by being properly trained. You get properly trained by putting yourself in your customers shoes and engaging your brain while using discernment. Or you hire Ron the Sales Resultant and he gets your people to perform. You can also read his books! He has a million effective tools. Unbelievable! I hate when that happens! All they need to start off a conversation is a “Hello, I am So and So and I am here if you need me. and by the way, who are you and how are you? ” Perhaps even a “Many shoppers are on hunt or a mission for something in particular or something to fall in love with, if either description fits your reason for being here, allow me to be your personal assistant?” Or after a greeting, if you discern they have a minute, how about asking a potential customer what a few of their favorite things are? Perhaps they are always looking for dark Tommy Bahama shirts, or a certain type of shoe, or shorts, or dress style. Use humor whenever possible, then they will like you and they buy from you if they like you and their experience.
Salespeople sort of can be like a bartender, knowing their customers “usuals”, and then taking them a step further, or adding on to the sale. Look at someone and say that you can see that this particular color “pops” on them. You can even ask them if they think a certain item would look better on them or on you? My favorite is, you have the coloring of my husband, would you mind if I hold this up to you and see if it looks good. Or you are about the size of my niece, do you think this would fit you? Anything semi-intelligent will work as a conversation starter.
I helped sell a customer a whole new wardrobe in Steinmart the other day and I don’t even work there. I just overheard a conversation while I was browsing and put my two cents in and the next thing you know I am their personal shopper.
People need help, but you have to have or develop talent. You develop talent by being properly trained. You get properly trained by putting yourself in your customers shoes and engaging your brain while using discernment. Or you hire Ron the Sales Resultant and he gets your people to perform. You can also read his books! He has a million effective tools.

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