Should I Just Toss It?
Well, we got off to a rocky start, could not get e-mail working, could not get the disc drive working, could not keep my cool. I packed this puppy up and headed to the MAC Store to give them a chance to save the day.
A gracious tech showed me that I had the disc drive upside down, and the wrong boxes checked to load my e-mail into the MAC. Within minutes he had the disc drive working and e-mail flowing in. I started to get excited.

He loaded up the Microsoft Office Software and updated it along with an iTunes update. Next was the synching the iPhone to the MAC computer with the “mobileme” software I had purchased the day before. That’s when the wheels came off. I lost all of my contacts and complete calendar from the iPhone rather than synching them into the MAC. And this was at the “genius bar”. He said, “No problem, just go home and open iTunes, go to the Informatioin Tab, look to the bottom of the tab, and check Replace information on device for your e-mail, Calendars and contacts, and they will all go from your PC into the MAC and iPhone.”
This wouldn’t be the first computer I tossed out the window, but it would be the longest fall, and there could be someone below, so I didn’t toss it, but I sure wanted to.
So now, 8 hours of non-stop frustration later, I have a worthless iPhone, and get this; the e-mail no longer works on the MAC. Now I need to find a MAC geek that knows PC as well, understands all that I am dealing with here, and will come to my home, preferrably tomorrow and get me back in business.

PLEASE!!!

This entry was posted on Tuesday, July 15th, 2008 at 6:14 pm and is filed under Customer Experiences. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.