It’s Working… almost;
After several days of frustration after the Apple Store lost all of my contact and calendar information on my iPhone, like Humpty Dumpty, I am finally put back together again.

“It’s a bird… it’s a plane…”
I know just how the victims in the Superman movie felt when Clark Kent stepped into that phone booth and came out a different person, just in time to save the day, and change the tone of this Blog.

Super Geek to the Rescue
Troy Nichols broke free this afternoon to rescue me from my new Mobileme disaster. In little more than an hour he had everything (well amost everything) working as it is supposed to. Most importantly he got my contacts and calendar back into my iPhone within minutes and then moved on to tackle the new Mobileme software that is intended to synch my iPhone, Desktop PC and MacBook Air simultaneously and wirelessly. It appears that Apple may have releaseed this software a tad too soon as there are still a few glithches, the biggest being that it doesn’t synch my calendar to their own product, the MacBook Air. It does synch (sort of) to the iPhone, and I can go to Mobil.com and see everything, so until I am totally “in” business, I am no longer “out of business”.

Troy Nichols - Head Technician - SuperGeeks
Most impressive of all was Troy’s departing comment. He said, “I am going to buy Mobileme today for myself. I will do some studying and tinkering with it, and once I get it all figured out I will give you a call to polish off the job.” That gives me the confidence to look forward to his next visit. It also gives me some things to talk about when I visit the Mac Store next.

Stay tuned… As Yogi Berra once said, “It ain’t over till it’s over.” That’s where it stands…

This entry was posted on Thursday, July 17th, 2008 at 4:56 pm and is filed under Customer Experiences. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.