Disagreements
See Added Clip at the End
I was just asked for some advice on how to deal with two strong salespeople who both are claiming credit for a sale. I dove into the archives and found this blog post. Here it is again:
Seek Harmony on the Sales Floor and at Home:
Disagreements over little things can become big things if not handled properly and nipped in the bud. Anger is only one letter short of danger. Salespeople squabbling over a sale is one of the worst things that can happen in a store. I advise managers when this happens to just make it a “house sale.” People start working together pretty quickly when neither of them has anything to gain from the argument.
I read an article today offering advice on settling spousal disagreements. Hasn’t everyone had one of those? I found the tips to be just as valid as in the case of salesperson disagreements.
To read the article, CLICK HERE and give it some thought.
This just added: CLICK HERE: WOW!
April 17th, 2009 at 7:05 am
Salespeople fight over sales because they are greedy bastards. They don’t give a rap about the customer, just their own commissions. Remove commissions and you eliminate the arguments.
April 17th, 2009 at 9:42 am
Commissions do not make people greedy, but eliminating them will make them complacent. Reality check needs one, or just some education.
April 18th, 2009 at 4:53 pm
That’s a very powerful image (the red and black one at the top). Ron, do you know anything about its source?
April 19th, 2009 at 7:25 am
Retailmagic is so right and Reality Check is so wrong. Salespeople need incentives beyond an hourly wage to do their jobs to the fullest. It’s a job most couldn’t or wouldn’t do, yet one that needs to be done.
April 19th, 2009 at 4:10 pm
One of the biggest reasons for lousy service in retail locations is a lack of incentive by sales clerks. Has anyone tried to find help at Macy’s recently. It just gets worse and worse.
Salesperson arguments is a manager’s problem. You cannot manage good salespeople by turning them into grocery store clerks.
Passionate, excitable people do the best on the sales floor. Ron has the solution; House Sale; Done!
April 20th, 2009 at 8:07 am
RE: “One of the biggest reasons for lousy service in retail locations is …”
They haven’t engaged the services of Ron Martin, Success Dynamics and the Morning Report. It boils down to a lack of training and lack of supervision. This applies to the sales staff including their supervisors & manager.