“NEW YORK — General Motors Corp. on Friday told about 1,100 dealers, or nearly 20 percent of its U.S. network, that they will be fired by the automaker late next year because their sales are weak.”
I had to wonder… “How long have sales been “weak” and what have they been doing to strengthen them?”
The Bearer of Bad News
The article said that the bad news was delivered by way of a FedEx letter to GM franchises around the country. Can you imagine losing your business by mail? I suspect the same form of poor communication existed before the firings came. It’s far too common for businesses and managers to overlook shortcomings until after it’s too late. Then they react dramatically, and in case cowardly.
Managers have a responsibility to point to problems and seek solutions early in the game.
“Have I got a deal for you?”
Selling cars is a tough business, and car salespeople are known for their less than desirable approach. It’s time to overhaul this industry from the bottom up. Fewer dealerships doing things the wrong way is not the answer to the problem. People buy people before they buy what they sell.