I hate the little word hate, but there are six other little ones I dislike even more. They are, “I’m sorry” and “I forgot” and “My fault.”
A good code to live by is, “It’s not who that matters; it’s what!” Apolgies don’t make a wrong right.
When you accept responsibity in the front, there is rarely an excuse needed to cover the rear.
This is not to say that mistakes won’t happen; they always will. It’s about not taking the results lightly and expecting an excuse to fix a wrong. Four better words are, “It won’t happen again.” Those words leave you responsible going forward as compared to “excused” for the past.