Comments on: Keeping Good Customers

By: heyyq

heyyq — Fri, 05 Feb 2010 19:26:01 +0000

hey what salon did you go to to get your mani pedi?

By: Ramona Perkins

Ramona Perkins — Thu, 05 Nov 2009 19:00:01 +0000

We recently toured most of Turkey. I feel a need to express the wonderful and helpful sales people in this country. They are so responsive to your every need. They give all information and guide you so very smoothly through the buying process. Customer service is #1 with every store we visited. They truly and sincerely want to help. They know when to leave you alone and when to be proactive.

I went into a salon for a pedicure. I did not have an appointment. While waiting they told me about the salon and the history of the building and proceded to give me a neck massage and serve me turkish tea. It was a great experience. I bought all natural skin care products and enjoyed the whole experience. Shame on that salon for treating a very good customer so poorly. I think you should discuss the experience with the salon owner. She needs to know what she lost and how good of a customer you were.The red carpet needs to go out to customers. No matter what they buy. Word of mouth spreads quickly good or bad. Many companies don’t stay in business when they don’t pay attention to the customers needs.

By: Mid West Momma

Mid West Momma — Tue, 03 Nov 2009 19:25:14 +0000

Ron - I see no reason for you to feel bad for your prior manicurist. If she has a problem, it’s with her own receptionist, not with you. I also think it best that you not bother to explain yourself to her as she will plead for your return and you already know you are better off with Lily. Fate moves in mysterious ways. Accept your good fortune.

By: patty

patty — Mon, 02 Nov 2009 17:54:53 +0000

Aloha Ron,
Sometimes, it is time to move on and we are not aware of it.
The circumstances you described definitely pushed you into
a better place saving money that today is a necessity.
Look at this as a positive and wonderful experience that led you
somewhere you needed to be.
As for your former manicurist, she will wonder what happened and
may never learn this lesson.
Thanks for sharing…we who are in the customer service business
can all learn from this!
Life lessons are great!

By: Reality Check

Reality Check — Mon, 02 Nov 2009 17:14:34 +0000

I don’t know what the original salon person looks like, but judging from this photo I think Ron would be going back to Lily even if the manicure quality was marginal. I think he made a good move; makes me want to go get a pedicure.

By: Charlie Marsh

Charlie Marsh — Mon, 02 Nov 2009 17:11:42 +0000

Think of all the things that could be done with some of that lost $6,000. It sounds like it’s too late now.

By: arthur Patty

arthur Patty — Mon, 02 Nov 2009 17:10:07 +0000

Ron should have been brought into the salon and started the foot soaking or something; perhaps a hand massage from another available person. Had they got him into the chair he would still be going back today. He wouldn’t even know about the better service across the street.

By: Retailmagic

Retailmagic — Mon, 02 Nov 2009 17:07:55 +0000

The person that has been working with Ron the past year should have come out from where she was, greeted him in person, apologized for the scheduling mistake and offered to get him a cup of coffee or something while he waited, saying, “I’ll get to you as soon as I can.”