Comments on: Time for New Shoes http://www.ronmartin.net/blog/archives/2049 Fri, 10 Feb 2012 06:28:17 +0000 http://wordpress.org/?v=2.3.3 By: vidsolve http://www.ronmartin.net/blog/archives/2049#comment-23547 vidsolve Sun, 22 Nov 2009 09:42:32 +0000 http://www.ronmartin.net/blog/archives/2049#comment-23547 Great points! It comes down to either you care about people no matter what circumstances you are in or you dont. there is no value to being a schmuck. do your best and keep your sights on better situations. its a bummer being on one. Great points! It comes down to either you care about people no matter what circumstances you are in or you dont. there is no value to being a schmuck. do your best and keep your sights on better situations. its a bummer being on one.

]]> By: Richard http://www.ronmartin.net/blog/archives/2049#comment-23546 Richard Fri, 20 Nov 2009 20:23:25 +0000 http://www.ronmartin.net/blog/archives/2049#comment-23546 "How much do people really care about their customers these days?" I have been wondering about this these days. I am wondering if it doesn't have something to do with the employee having little to no motivation to do better. In the kinds of stores mentioned in this post, if an employee does pretty much nothing, that employee gets an hourly wage. If that same employee busts his/her hump and does a great job the employee might get, let's face it, a few more cents per hour. I'm thinking, "Why bother?" Just not much is in it for the working schmo. Plus, it does not take long dealing with John and Jane Q. Public to make a person regret ever being born (or at least not winning the lottery) :) (with most of the behavior of people who I see out in public and in the stores I think I can appreciate the nearly irresistible urge to avoid customers - it may not be a voluntary reaction). Yes, I think so many opportunities were missed, but none of those opportunities would have benefited the floor staff who were encountered - other, that is, than supporting/increasing the revenue of the business and being able to keep a rock-bottom wage, soul extinguishing job. Now that I think about it, maybe these employees are trying (subconsciously or consciously) to get the store to go out of business so that they will be forced to move onto something better :). “How much do people really care about their customers these days?”

I have been wondering about this these days. I am wondering if it doesn’t have something to do with the employee having little to no motivation to do better. In the kinds of stores mentioned in this post, if an employee does pretty much nothing, that employee gets an hourly wage. If that same employee busts his/her hump and does a great job the employee might get, let’s face it, a few more cents per hour. I’m thinking, “Why bother?” Just not much is in it for the working schmo. Plus, it does not take long dealing with John and Jane Q. Public to make a person regret ever being born (or at least not winning the lottery) :) (with most of the behavior of people who I see out in public and in the stores I think I can appreciate the nearly irresistible urge to avoid customers - it may not be a voluntary reaction). Yes, I think so many opportunities were missed, but none of those opportunities would have benefited the floor staff who were encountered - other, that is, than supporting/increasing the revenue of the business and being able to keep a rock-bottom wage, soul extinguishing job. Now that I think about it, maybe these employees are trying (subconsciously or consciously) to get the store to go out of business so that they will be forced to move onto something better :).

]]> By: Peter http://www.ronmartin.net/blog/archives/2049#comment-23545 Peter Fri, 20 Nov 2009 20:06:34 +0000 http://www.ronmartin.net/blog/archives/2049#comment-23545 Hi Ron, Your story is UNREAL....but I know very well that you are not joking about any of these visits.... I immediately printed out your Blog Post and shared the story with my Sales Team. They all agreed this kind of "behaivior" from sales "clerks"....not sales people.... are unacceptable!! I am totally looking forward to see "our" own presentation over the next 2 days...hehehe... Thank you for sharing the true (and sad) stories with us all. Cheers, Peter Hi Ron, Your story is UNREAL….but I know very well that you are not joking about any of these visits…. I immediately printed out your Blog Post and shared the story with my Sales Team. They all agreed this kind of “behaivior” from sales “clerks”….not sales people…. are unacceptable!! I am totally looking forward to see “our” own presentation over the next 2 days…hehehe… Thank you for sharing the true (and sad) stories with us all. Cheers, Peter

]]> By: vidsolve http://www.ronmartin.net/blog/archives/2049#comment-23542 vidsolve Fri, 20 Nov 2009 06:47:53 +0000 http://www.ronmartin.net/blog/archives/2049#comment-23542 I went thru the exact same experience, i was flabergasted to say the least! I soon realized that shoe models change very rapidly, and because of that fact, the salespeople dont care to help you track a certain model down. They just focus on what they have and if there is nothing that fits, youre plumb out of luck. It seems routine for many young people to shift their focus all over the map from you to a friend to a text message. So many are so unfocused. it is perhaps the most irritating trait of a so called salesperson. Multi tasking is the new protocol. it doesnt work when it comes to a customer who needs some help. major opportunities lost. How much do people really care about their customers these days? I went thru the exact same experience, i was flabergasted to say the least! I soon realized that shoe models change very rapidly, and because of that fact, the salespeople dont care to help you track a certain model down. They just focus on what they have and if there is nothing that fits, youre plumb out of luck. It seems routine for many young people to shift their focus all over the map from you to a friend to a text message. So many are so unfocused. it is perhaps the most irritating trait of a so called salesperson. Multi tasking is the new protocol. it doesnt work when it comes to a customer who needs some help. major opportunities lost. How much do people really care about their customers these days?

]]> By: Lestie http://www.ronmartin.net/blog/archives/2049#comment-23540 Lestie Thu, 19 Nov 2009 12:26:18 +0000 http://www.ronmartin.net/blog/archives/2049#comment-23540 Hi Everybody, Gosh Ron. Do you need anymore clients? Do you still have space in your diary for start out company clients who are willing to listen and read and and see just how much business they are losing? You are just one customer. What if that is happening day after day for a week with 3 customers per outlet? That's 15 missed sales x 5 days = 75 x their families and friends and associates they tell and the blogs they write and the exposure they get by the ripple effect of chatter and other and all of the social media (facebook etc.) AND that's just one week and one customer and one product. Talking about recession - seems like salesmanship is in recession. Can you imagine if you invited those sales people to attend one of your public rallies? I wonder if they would come? Would they buy a book if you put it under their noses? Could they answer a simple retail question like "... well what stock do you hold?" I am going to stop asking rhetorical questions because it's silly now. Ah. But you found your Nikes Ron, great stuff and it just goes to show the power of knowing your favourite favourite as a customer, lucky Nike! Cheers Lestie Jo'burg South Africa Hi Everybody,

Gosh Ron. Do you need anymore clients? Do you still have space in your diary for start out company clients who are willing to listen and read and and see just how much business they are losing? You are just one customer. What if that is happening day after day for a week with 3 customers per outlet? That’s 15 missed sales x 5 days = 75 x their families and friends and associates they tell and the blogs they write and the exposure they get by the ripple effect of chatter and other and all of the social media (facebook etc.) AND that’s just one week and one customer and one product.

Talking about recession - seems like salesmanship is in recession. Can you imagine if you invited those sales people to attend one of your public rallies? I wonder if they would come? Would they buy a book if you put it under their noses? Could they answer a simple retail question like “… well what stock do you hold?”

I am going to stop asking rhetorical questions because it’s silly now.

Ah. But you found your Nikes Ron, great stuff and it just goes to show the power of knowing your favourite favourite as a customer, lucky Nike!

Cheers
Lestie
Jo’burg
South Africa

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