Common Sense Should Rule
But Don’t Count On It!
I arrived at a Waikiki restaurant yesterday that I go to frequently, as in a few times a week. The other two people that were to join me were close behind. I got there right at opening time (5 PM) and said, “There will be three us.” The host commented, “We cannot seat you until the majority of your party is present.” I said, “Then make it only two people and I will text one of them to go elsewhere.” Are you ready for this? He said, “Okay” and sent me to a table for two.
I’m all for rules, but sometimes a rule should be “overruled” with common sense. I wonder what they thought I was going to do with this photo I took. What would you call his behavior?
December 12th, 2009 at 8:10 am
Hello all,
I would call this behaviour dimwitted, lacking in undertanding, shortsighted and dull. The rule is daft at the best of times and should only come into operation once the restaurant is 75% full, but then maybe this person wouldn’t know the difference between three quarters full and 75%? Sorry, I have no time for such silliness and would most certainly have asked for the manager so that I could be seated sans my immediate party. Still, it’s not his business, he will earn his salary anyway I assume, so guess it’s okay? Hope the food is good Ron, to keep you going back? Prices? Location? Convenience? And finally hope you did get to enjoy your meal.
Cheers
Lestie
Johannesburg
South Africa.
December 12th, 2009 at 9:38 am
The right response from Ron would have been, “Okay, I see how crowded you are, we will go someplace that needs my business; bye!”
December 12th, 2009 at 10:39 am
When times are this slow, there should be no rules, just seat the people and take your chances, move the people later if the other parties dont show. that is pathetic and sad if you ask me. Rules are for the purpose of serving the business and can change or be modified as needed. for the guy to say ok see you later is really heartles, he could have consulted his manager at that point. not smart.
December 12th, 2009 at 5:24 pm
Aloha from Hawaii,
Sometimes people are a product of their training or lack of. They’re just following the rules. Evidently they were never exposed to Ron Martin’s Nine Step System and the two added ingredients, Personality and Common Sense. Maybe this Employee is helping this Business go out of business. If so, He’s doing a good job!
December 13th, 2009 at 5:52 am
Every customer is a treasure and should be treasured. This type of behavior is intolerable. I hope the owner of this place looks into this blog, however I doubt it.
December 26th, 2009 at 8:55 am
Oops! Time to choose a new favorite restaurant!