Here’s a Tip
“Tips are to be Earned”
This CBS story is about a North Carolina waitress who lost her job at a pizza place after blowing off steam on her Facebook page about a recent $5 tip she got. The article does not mention the amount of the tab or anything about the service given. It does say that a couple sat at their table for three hours, causing her to work an hour later than scheduled.
On more than a few occasions I have had a server explain that he or she was getting off work, and would like to settle the tab, and start a new one with another server.
Attitudes Show
Is it possible that this server showed “attitude” instead and thus “earned” the small tip? It’s hard to say. The restaurant has a company policy banning workers from complaining about customers or making the resturant look bad on a social network, so the firing was apparently in order.
I see a few good things to remember in this story:
-The customer is always right.
-Tips are gratuities given by customers based on the level of service they feel was provided.
-Employees should be aware of and follow company policies.
-Badmouthing a customer publicly is stupid.
-Anger is one letter short of danger.
