Coffee Break - Almost
Too Busy?
As I was finishing up my walk this morning I decided to take a break and check out a new coffee shop in a luxurious condominium by the beach. When I entered, there was one man waiting to be served. I got in line behind him. The person behind the counter was doing what appeared to be some opening chores. She eventually greeted him, got his order and turned around to prepare it without looking at me. I waited a few minutes (about 5) and then left to walk some more instead of drinking coffee.
Think About It?
As I was walking I started thinking that if she had only greeted me I would not have left. I didn’t miss the coffee (that much) but the store missed the business (not much) and even worse a potential customer (too much) in the future. The sad thing about this experience is that the owner has no idea what transpired. It surely wasn’t a big enough deal to complain about and I’m certain that she saw nothing wrong with what she did. Actually it wasn’t anything she did wrong, but rather something she didn’t do right. You cannot add up the business you miss.
