It’s as EASY as ABC

-Attention to the customer is more important than anything. Period.
-Be on the floor during peak hours.
-Check your ego at the door.
-Delegate operational areas so you can spend more time leading your team.
-Energy and passion are your most effective tools.
-Focus your team on achieving daily goals and the month will take care of itself.
-Go first when you introduce something new in the store. People learn from watching you.
-Humor is a great way to manage your team - as long as it’s in good taste. Remember, what’s funny to you may not be funny to someone else on your team
-Interview potential employees as if your future depends on it. Most of the time it does.
-Just because you think something doesn’t mean you should say it. Think before talking.
-Knowledgeable employees are vital to a store’s success. Your role is to provide knowledge in an easy to learn, easy to apply method.
-Lead by example with every customer encounter.
-Meeting one-on-one with each team member every month keeps communication open and positive.
-Never put off a difficult conversation with an employee unless the time truly isn’t right. Waiting rarely makes it easier or better.
-Optimism is a must for a team to achieve its goals.
-Practice makes permanent. Roleplay with at least one person every day. Remember, go first.
-Question your team members regularly about how you and the store can improve. Be open to their suggestions.
-Respect people’s privacy. As a manager or owner it’s inappropriate to share knowledge about one person with another unless there’s a real need to know.
-Stress out at work and your team stresses with you. Remain upbeat and positive and your team remains upbeat and positive.
-Time is one of the most valuable assets you have in a day. Spend it wisely.
-Use each team member’s strength to help others on the team to grow.
-Values and integrity determine what kind of leader you really are.
-“We” should be used more than “I” or “you” every day.
-X rated words should never be used at the store.
-Your development is as important as your team’s development. You can’t give away what you don’t have.
-Zap negativity before it spreads. Resolve issues or conflicts before they undermine the rest of the team and, eventually, the customer.

This entry was posted on Sunday, June 10th, 2012 at 10:23 am and is filed under "Training", Success. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.