Upon entering a very nice restaurant this evening, the reception was less that adequate. The staff at the hostess station was busy chatting and laughing. It was all we could do to get a seat, and when we did, we were taken to a tiny little table, and the person seating us grunted, “Enjoy your dinner” and ran back to the party by the front door. As she did, I stopped her and requested a larger table. She tossed the menus on the next table (slightly larger) and repeated in the same monotone grunt, “Enjoy your dinner”.
We were quite a ways back in the restaurant, however the laughter and talk at the front desk was more dominate than that at any table near us.
The worst part of all was the hostess who had sat us continuously playing with her hair, throwing it forward and back, tying it, then rearranging it into a different style. She repeated this no less than 10 times during our meal. The really bad thing about this is that she was within a few feet of the salad bar.
I couldn’t help myself from walking up and snapping this photo. I also felt compelled to have a chat with the manager, who was very embarrassed, yet quite appreciative of the feedback. He said there is a rule there that says “at anytime you touch your hair you must go wash your hands”. If only making a rule were enough!

For a closer look click on the photo, and then your back button to return to the blog.

This entry was posted on Friday, July 13th, 2007 at 9:13 pm and is filed under Customer Experiences. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.