Its success is, and always has been about people.

UPS was founded in 1907 by two teenagers in a Seattle basement. They made deliveries on foot or on bicycle. They made personal contact with their customers; they still do.

UPS Inc. celebrates its 100th anniversary this month. It has become the world’s largest shipping carrier, doing $47 billion in business by company trucks and its own airline, operating in 200 countries with 427,700 employees.

The company is still growing; Last month, UPS reported a 4.1 percent rise in second-quarter earnings. The company’s shares are up more than 14 percent over the last year.

In 2001, the company bought Mail Boxes Etc. and renamed most of the stores “The UPS Store”.

The thing that keeps customers coming back is their drivers having contact with customers every day; what we call “CPC” (Constant Personal Contact). The average UPS driver has been with the company for 16 years.

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This entry was posted on Monday, August 6th, 2007 at 8:29 am and is filed under Success. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.