Mario to the Rescue

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“It Doesn’t Have To Be That Way” -Jim Croce 

While preparing for a trip to Beverly Hills, Palm Springs, and Seattle which will include a stop in Vancouver, BC I noticed that my Passport was expired. I thought, “No biggie” and went to Google to see where to renew it in Honolulu. The apparent best option was at the Honolulu Passport Agency downtown. I strolled down there (about 20 minutes) only to find a sign on the door saying, “No Walk-in Passports” and instructing me to go to the Downtown Post Office or Library.

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When I arrived at the downtown Post Office the clerk said, “We don’t do passports here anymore. You have to go to the Airport Post Office or the Library.”

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The library was only a few blocks away so I went there. A sign on the door said, “Open at 10 AM.” By now it was 9 AM and I didn’t want to wait there an hour so I decided to come back the next day at 10 AM. I walked back to my office and Googled other passport renewal options and found that all of them required the completion of a lengthy form to mail. Not a fan of forms and snail mail, I decided to return the next day. I arrived at 9:45 AM and waited until they opened the door at exactly 10 AM. Inside was a sign directing passport traffic to the 2nd floor. When I arrived at the Federal Documents Department, there was a wall full of forms along with a sign saying, “All passport renewals must be done by mail.”

I left a bit flustered and called my mainland client and asked him if it is crucial that we go to Vancouver. He emphasized that it would be a big disappointment if we didn’t go, so I agreed to keep working on it and go to the Airport Post Office in the morning. When I got back to my office I posted this on Facebook; “There must be a service that can handle my passport renewal. I’ve been to three places so far and they all hand me a form telling me to do it by mail. I want/need a human service. Yes, I’ll pay for it.”

Within minutes I got this reply from Mario Fusco, “I can help you, Come to Waimanalo Post office… In and out 10 min. Hawaii’s hidden secret.”

I did, and yes I was. This is my new Passport Photo which Mario snapped saying, “No smiling.” That was the hardest part of it all.

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2 Responses to “Mario to the Rescue”

  1. john rogers Says:

    wow what an ending! i needed a passport immediately for traveling to mexico for alternative cancer treatment and had no time to do it. i ended up going to the federal bldg, first made an appt online, paid a hefty fee to speed things up, and got my passport in about 4 days total time. never knew about the waimanalo library.

  2. Patty Says:

    Certainly shows a smile makes everyone look younger. Keep smiling!!!!

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