Paradigms

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It’s About How YOU See Things

Webster defines a paradigm as, “a typical example or pattern of something; a model.”

A “faulty paradigm” can stifle action, and it’s action that makes things happen.

When heading down the road to success, it’s good to remember that everyone has paradigms about many different things.

Sometimes a “paradigm shift“ is needed. Here’s a great example of that.

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I live in a pet friendly building in downtown Honolulu. One day I got in the elevator and a huge local man stepped in along with his huge pit bull, which was muzzled. Everyone in the elevator stepped back and stayed quiet. Once we arrived at our floor, and were out of earshot, my wife gave me an earful about that man and his dog. “It’s not that dog’s fault that he’s mean. It’s that man’s fault for the way the dog has been treated.” Of course I agreed. This was the scene every time we saw the man and his muzzled dog. Then one day I was in the elevator when the man and his dog stepped in. There was no muzzle on the  dog, and people stepped as far back into the elevator as possible. I cautiously asked him, “Why isn’t your dog muzzled today?”

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He said, “Oh she doesn’t need a muzzle, she’s the sweetest dog in the world. Her name is Angel, I saved her from a dog fighting ring out in Waianae when she was a little puppy, go ahead and pet her.” I did, and sweet she was. I asked him, “So, what’s with the muzzle?  He said, “The resident manager asked me to muzzle her because some of the residents are afraid of her.”

When my wife came home I told her this story, and now she loves that man. She had a paradigm shift. She learned that things weren’t what she thought based on the information she had.

Customers come into stores with preconceived paradigms about salespeople and vice-versa. It’s the salesperson’s job to create a paradigm shift with sincere attention to the customer, and without pressure. That’s a fine line at times.

    NOTE: Dogs in the photos are actually stand-ins forAngel. 

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