14 Hours Later

Just 14 hours after arriving at the Vancouver BC Airport we have arrived in Houston. Next is to catch a flight to San Antonio.

If all goes well I will get to my San Antonio hotel by mid-night. That will give me a chance to update the forum, respond to e-mail and maybe even get a little sleep to re-energize for two Success Rallies tomorrow.

Today’s experience is a good example of how people tend to blame a whole company when things go wrong and the people working there fail to handle it well. Continental Airlines was getting a lot of bad publicity today, yet there was no real fault there. We should be thankful that they catch and fix mechanical problems on the ground, not in the air.

All we needed was more empathy from the flight attendants and all would have been much better. We also saw how forgiving people can be; as we landed the passengers all applauded. I haven’t heard that in a long time.

This entry was posted on Tuesday, November 13th, 2007 at 5:32 pm and is filed under Ron on the Road. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.