Go to Where?

I received no less than four calls this week from Sprint, wanting to upgrade my phone “absolutely free”. I told the first caller that I do not have a Sprint phone. She apologized for the inconvenience and said that she would remove my name from the list.

I told the next caller the same thing, and he too apologized. The calls kept coming. They kept apologizing and promising to remove my name from the list.

I got one this morning that had to be from India, the biggest difference being that the guy was very difficult to understand, and he never took a breath so I could tell him that I don’t have a Sprint phone.

When my opportunity finally came I asked, “Would you be the person I would speak with about Sprint using our Morning Report?” He said, “Huh?” I continued, “Yes, we have this terrific product that will help you track your selling results and keep everyone focused on achieving personal and company goals”. 

He said, “No, I don’t know who that would be, but I can find out after you let me get you your free cell phone”. I said, “I’m sorry, but I really need to go now”. He responded, “Then go to Hell”. CLICK!

I got the feeling that this reply was not in the script he was reading to me. I called *69 to get a number to report his behavior, and of course it went nowhere. I didn’t go to Hell either; at least not yet.

This entry was posted on Wednesday, November 28th, 2007 at 11:41 am and is filed under Customer Experiences. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.