Radio Shack Ala Moana
Great Customer Service
I recently downloaded Skype Pro on to my computer so that I can make unlimited long distance calls for a mere $3 per month. Upon testing it, I found that my desk top microphone had background noise that made for poor reception. I then ordered a $30 head set on line, and paid an added $20 bucks for overnight delivery. That was good for a few calls and then it stopped working. A few years ago that would have been the end of Skype for me, but I have grown to be a lot more patient. Upon testing I determined that the microphone in my head set was faulty. I didn’t want to wait for a new one, so I decided to try a different microphone from my digital recorder only to discover that the battery was dead. I headed over to Radio Shack to replace the battery.
I was greeted immediately upon entering the store and asked a few key questions. Joelle then led me to the battery that I needed, sold me a spare as well and upon listening to my story showed me a top of the line head set and microphone designed to work with Skype. I walked out happy having spent $90 plus.
I got back to my office and was thrilled with the performance of my new head set, but upon setting up my digital recorder I noticed the lapel clip was missing. I called Radio Shack. To my delight a human answered the phone. I asked for Joelle. She had gone for the day, but Verra listened to my story, looked about for my clip and returned to say that she couldn’t find it, but if I came to the store they would give me a replacement lapel clip. I did and they did, all with a smile. I asked for the manager’s name and she gave me Rose Yu’s card. I was impressed. I’ll be back to Radio Shack.
January 12th, 2008 at 9:25 pm
Ron, I bet many people would not think of Radio Shack as a place for great customer service however that has been my experience with them lately too. I was recently shopping for some external speakers to run an iPod off of. My experience parallels yours with a greeting upon entering and above and beyond service and information about the speakers. I had previously been to a few of the “big box” stores and received little to no service whatsoever.
Aloha, Bob
P.S. on the Skype service, I think you mean $3.00 per month not per day.
January 12th, 2008 at 9:54 pm
Bob said, “P.S. on the Skype service, I think you mean $3.00 per month not per day.”
Right; it is fixed. Mahalo.
Ron
January 13th, 2008 at 10:24 am
Radio shack’s customer service is excellent, that is true. One thing to note however, they do tend to sell a lot of really low quality products with some exceptions. That shows me how important good service is and how hungry people are for it. The owner is a genius, that is for sure. Look at how successful the chain is. As for quality electronics- i recommend B & H Photo Video in new york. Most of their sales staff are very experienced, and their product line is all encompassing. They ship usps to hawaii for a very reasonable price, and they are the most successful higher end electronics establishment in the world. I have ordered many thousands of dollars in video and photo and computer gear since 1986 with 100% satisfaction. It does not generally take too long to talk to a human and get sound advice without pressure or hype. But you cant beat being able to drive to ala moana center and solve a problem on the spot when necessary. Some of radio shacks products are pretty good, just ask the salesman which options are of a higher quality and longer lasting. Also, thier extended warranties often times do make financial sense, not to mention the convenience of walking in with a broken whatever and walking out with a new whatever. Aloha, john rogers, a video solution
January 13th, 2008 at 11:01 am
It is so unusual to hear people praising the customer service found in local national brand stores, especially Ron Martin. I have been to a number of Ron’s Success Rallies and listened to his hilarious tales about trying to get service at Comp USA. We saw what happened there; bye!
I have to wonder if Ron is already working with Radio Shack. As good as they are I’d bet that they could even be better with some of Ron’s books on retail, classes and tools like the Morning Report. We couldn’t get along without it here.
Keep up the good work Radio Shack
January 14th, 2008 at 5:54 am
I just sent an email to B & H because I am looking for a digital camera that allows me to blow up pictures to sizes larger than 8 X 10, and of course not be grainy. I hope they are as good as you say John. I agree with everything you say about Radio Shack. My brother worked there when he was a young man, then he became an electronics engineer in the Navy, and now runs a lab in Silicon Valley that lets him test and troubleshoot the electronic panels on jets and missiles. I tell my son to get a job there when he is old enough. Thanks for the referral.
January 19th, 2008 at 9:04 am
I went to Radio Shack recently to buy an Ipod. The young women who helped me tried to sell me a bunch of extra stuff I didn’t want. After she took me to see it and I said “no thanks,” she brought it all to the check out counter and set it down in front of me while I paid. She tried a few more times to add it on. I was a little annoyed, but I appreciated the effort. I was a customer who knew what I wanted, and didn’t want anything else. Aside from that, I have always received excellent friendly service at Radio Shack. I have never once been attacked by a salesperson and I am always greeted. I enjoy shopping there, and will continue to.
January 22nd, 2008 at 7:39 am
I have always had good experiences with Radio Shack also. I wonder if someone in Corporate has copies of Ron’s books, and uses them. Their service has always been pleasantly suproises for such a big chain stores, and has been good at each store I have been in.