Great Service - Good Information
Security & Sound Systems
Erika Engle reported in her Friday Honolulu Star Bulletin article that Security & Sound Systems is the first Hawaii business to win a national Retailer of the Year award from Mobile Electronics Magazine. President Kent Izuka said that he was among the magazine’s top 12 installers in 2005.
Special Delivery
Some of you may recall this Blog story on Valentine’s Day when I delivered a Retail Selling Made Easy audio book to Kent via limo. When I saw the Star Bulletin story yesterday, I called Kent and congratulated him. Today I went to see his business.
20 Year History
Kent started out as an installer while in high school, getting paid for doing what he loved doing. Seven years later he took over the company. He is still doing what he loves doing, but now he has four employees to help with the installations. When you find something you love to do, you never “work” a day in your life.
$700 Sale
I had the opportunity to listen in as Kent helped this customer get just the right car alarm, and then add on the hood alarm and rear direction camera. The service is as good as his selling skill. He was able to assure her that they would have her car ready for her when she returns from a walk around the block to get some lunch. I witnessed several happy customers while I was in there, and those that know me know that I am not that easily impressed.
Years of Awards
There were almost as many trophies and awards on display as there was merchandise. These awards amount to a testament of good business, good merchandise and good service. They have obviously done a great job over the years and I found Kent to be open to new ideas and desirous of going to an even higher level. There’s no complacency here.
Lots to Sell
Kent stayed busy selling the entire time that I was in the store. The sound systems, cameras, security devices all make for a “candy store” for the auto enthusiast, and we have no shortage of those in Hawaii.
Congratulations Kent, I am looking forward to meeting with you (away from the store) to share more thoughts and ideas for your expanded success.
March 30th, 2008 at 4:26 pm
Aha! Now I know where to go for my new sound system. Thanks Ron
March 31st, 2008 at 7:02 am
Outstanding! What we need is more businesses like that everywhere. Continued success to Kent.
April 6th, 2008 at 1:23 am
Hey, I used to go there for all my sound system needs. They are awesome. They were awesome, and you can’t beat their professional installations. I wasn’t a big spender, so I’m sure he wouldn’t recognize me.
April 6th, 2008 at 9:14 am
Hey Dude!
It’s so cool to see that you are watching the Blog. You put a big grin on our faces here. There is a search feature on here now; search for “Calendars” to see where I am. We don’t know where you are, other than in our hearts and we trust that you are safe.
Dad