Archive for the 'Success' Category

WORDS!

Saturday, November 19th, 2016

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Yes They Do!
The things you say to people have the power to hurt them, help them, heal them, to encourage or motivate them. Choose your words wisely since no one wants to be hurt. And, it’s so easy to do.

Hurtful words:
“I told you so.”
“Why did you do that?”

Helpful Words:
“I’m here for you.”
“What can I do to help?”

Healing Words:
“You will feel better tomorrow.”
“This too will pass.”
“I love you.”

Encouraging Words:
“You can do it!”
“I know you can.”

Motivational Words:
“Go for It.”
“You have what it takes.”

Add some of our own, but most importantly,

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“Think before you speak.”

A Real Pro

Thursday, November 3rd, 2016

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Goosebumps
I got goosebumps while watching game six of The World Series when the TV commentator said, “The late, great Jim Fregosi said, ‘Sometimes you have to know how to lose.’” Jim Fregosi was my first business partner in the mid ‘60s.

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Late and Great
Jimmy was playing shortstop for the California Angels and was the highest paid shortstop in the American League at the time. He was a real celebrity, especially in Anaheim.
We literally could not go into a bar or restaurant where he was not known and sought after for autographs. It was a real treat to be with him and get to know him. I had the pleasure of going to Palm Springs with the Angels and sit in the dugout during their spring training games.
I learned a lot of things from Jimmy, perhaps the most important was the difference between professionals and amateurs in anything. Following is the best single example of the lessons he taught me.

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“WHY!”
We were having lunch at a restaurant in Anaheim one day and he said, “I need to get out to the ballpark and take batting practice.” I hated to see him leave and said, “Jimmy, why do you have to take batting practice? All you’ve done your whole life is hit baseballs.” His response changed my life.

Jimmy said, “Ron, we do not take batting practice to learn how to hit, we all know how to hit the ball. I cannot help it, on the way to the ballpark I have a little bit of Little Jimmy (his son) going on in my head, a little bit of Jan (his then wife) going on in my head, a little bit of last night’s game going on, and I will probably have a little bit of this lunch going on. He then went on to say, “But, to play at this level you can’t have anything else on your mind than tonight’s game. When we put on the uniform and go out on the field to take batting practice everything else goes away and we get focused on why were here tonight.”

The words that continue to give me goosebumps are, “To play at this level.”
The difference between Jimmy and many of his teammates was that he knew WHY they take batting practice. He told went on two say, “When you know HOW to do your job you can keep it, when you know WHY you can become the Manager.”

When Jimmy eventually became too old to hit baseballs he was made manager of the California Angels and then went on to manage several other big lead baseball teams. GOOGLE him. Jimmy died on Valentine’s Day two years ago and I watched television all day as they showed reruns of some of his best performances at bat and on the field.

RIP Jimmy

“I”

Saturday, October 22nd, 2016

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There’s No “I” in Teamwork

This question was sent to my website from a student at Brigham Young University.

“I was at a seminar at the Polynesian Cultural Center that Ron put on. He talked about the Master Mind Alliance. I was wondering if I could get the quote for that? I took notes but they weren’t as good as the way he said it. Thank you in advance.”

Sincerely,
Amber Rasmussen

My Reply:

“Whenever two or more minds come together, with a common goal, and in a spirit of harmony, there is an invisible mind created. That invisible mind; the Master Mind is more powerful than the sum total of the individual minds, and then feeds the individual minds with ideas, hunches, motivation, inspiration and everything needed to be great.”

Professionals and Amateurs

Wednesday, September 14th, 2016

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Professionals and amateurs can be found in all walks of life; sports, business, law, medicine, the arts, and of course in sales.

Googling; I found that professionals have certain things in common:
Professionals maintain a high standard of ethics, behavior and work activities as either an employee or self-employed person.
Professionals put the interest of the client ahead of their own interests.
Professionals demonstrate a high level of work morale and motivation.
Professionals have interest and desire to do a job well while holding a positive attitude towards al aspects of the job at hand.
Professionals treat relationships with colleagues in the most respectful manner at all times.
Professionals subject themselves to strict codes of conduct enshrining rigorous ethical and moral obligations.

There are also some distinct differences between professionals and amateurs:

Professionals perform at a HIGHER LEVEL than amateurs do.
Professionals stand out; amateurs blend in.
Professionals know how and why they should do things; amateurs only know how.
Professionals work when they need to; amateurs when they feel like it.
Professionals go to work because they want to; amateurs because they have to.
Professionals start a new project as soon as they finish the current one; amateurs give themselves a well deserved a break as soon as they can.
Professionals take pride in their work; amateurs don’t really care.
Professionals don’t have time for endless tinkering; amateurs can tinker all day if allowed to.
Professionals judge their work by results; amateurs by their efforts.
Professionals make deadlines; amateurs avoid deadlines.
Professionals accept, even embrace criticism; amateurs become hostile when criticized.
Professionals think big; amateurs think small.
Professionals solve problems, amateurs make excuses.
Professionals visualize success; amateurs fear failure.
Professionals practice; amateurs don’t need to.
Professionals remain students; amateurs graduate prematurely.
Professionals understand the importance of attitude and commitment; amateurs think it’s all luck.
Professionals make it look easy; amateurs are convinced that it’s hard.
Professionals learn from their mistakes; amateurs deny them.
Professionals see opportunities everywhere; amateurs overlook them.
Professionals are even tempered; amateurs quick tempered.
Professionals are patient; amateurs impatient.
Professionals are organized; amateurs disorganized
Professionals arrive early; amateurs on time at best

How is Yours?

Sunday, September 11th, 2016

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ATTITUDE + BEHAVIOR = RESULTS
It’s a simple formula. Anytime that your attitude goes up or down or your behavior is better or worse, your results do as well.
Everyone wants more and better results. To achieve better or more results, focus on the things within your control.

ATTITUDE:
Many things can affect your attitude if you allow them to. Take control of your attitude and prevent “things” from taking you down.
Get a shield around your good attitude and do not let anyone or anything take it away from you.

BEHAVIOR:
Behavior is usually triggered by one of two things; feelings and judgments. If you only do what is best when you feel like it, there are times that you won’t. And when it comes to judgments, who’s not guilty of taking one quick look at a customer and forming some form of judgment as to whether or not this will be a good one? If your judgment is negative so will your result be. It is a self fulfilling prophecy.

OTHER THINGS:
There are some other things that can affect your results like the weather, the economy and traffic. Unlike your attitude and behavior these are things that are beyond your control and DO NOT warrant your attention. Whenever you are faced with a challenging situation, ask yourself, “What can I DO about this situation to improve it?”

Hot Dog Story

Monday, August 29th, 2016

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Self Fulfilling Prophecy
This is an old but very telling story that a friend sent to me a while back.

Once there was a man who owned a hot dog stand that he ran by the side of the road. For years he treated his customer’s right, sold good quality hot dogs to lots of people who stopped by to purchase from him. He even made enough money to send his son to college. He wanted his son to be an educated man and successful in the world. So his son went away to college and several years later he returned with his diploma in hand. The man was very pleased to have an educated son who could help him in his business.

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Educated Logic
The next day his son heard him placing his order for hot dogs and commented that he was surprised that he would order so many hot dogs and said, “Dad, haven’t you heard that there is a recession going on?” The man thought about this and concluded that his son had a college education and must know what he was talking about so he cut back his order for hot dogs. People continued to stop at the hot dog stand, but by rush hour the man had run out of hot dogs. He had to turn customers away. After a few times of stopping by and finding the man out of hot dogs his regular customers stopped coming by. This continued for a while and less and less people stopped to buy hot dogs.

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Smart Kid
The man’s income dropped to the point that he could not pay his bills and he went out of business. From this the man concluded; “My son must be right, there is a recession going on!”

Sale City

Wednesday, August 10th, 2016

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The Place to Be:
Everybody is Happy in Sale City. You arrive there when your customer say’s, “I’ll Take It.”
Everybody is a winner, your customer most of all.

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The Right Track:
Be sure to get on the right train. The train will go to where the track leads.

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Other Places:
Not all tracks go to Sale City. Some go where you don’t want to go.

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No Sale City:
This is the worst place of all. Everybody loses. Your customer most of all.

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Small Talk City:
While this may look like a nice place to go, it ends up nowhere.

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Your Guide:
To get to Sale City you must simply get on the right track, stay on the track and keep moving.
The Sale City Express is a tool designed to help you develop and maintain the habits that take you to Sale City.
Like any other tool, it must be used to work. When your customer leaves the store ask yourself nine “Did I” questions;

1. Did I greet this customer in the proper manner?
2. Did I remain sensitive and position myself properly with this customer?
3. Did I ask the best “Take Control Questions” to gain permission to continue with this customer?
4. Did I make the “Trust Sale” by telling this customer WHO we are, WHAT we are, WHAT we sell and WHERE it is in the store?
5. Did I give this customer the specific FACTUAL information needed to make an intelligent buying decision?
6. Did I get an “Escape Excuse” from this customer, and if so handle it with the best “OKAY, BUT” reply to discover the true objection?
7. Did I offer a nudge if this customer truly wants what you are selling and needs some help deciding to get it?
8. Did I make a sale to this customer, and if so, did I attempt to ADD ON by saying, “Oh by the way,” and suggesting something else?
9. Did I BEFRIEND this customer in the end by gathering his or her contact information and giving him or her a reason to return?

These are all questions that you know the answers to and by logging your results with each customer you develop the habit of using the Pro-Active, No-Pressure Selling System which works very well when you work it. For more on this Selling System; CLICK HERE:

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Record the results with 10 customers and then total them at the bottom to see where your strengths and weaknesses are.
Be honest with yourself as you record your answers just like you would on a golf score card when nobody is looking.

Good Intentions

Friday, August 5th, 2016

 

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Results:

Far too often a good intention goes no further than the original thought to do something different or better.

The best way to stay on top of your intentions is to enlist “Habit Power.”

Habits are those things you do on a regular basis without giving any thought to them.

 

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Every Day:

You can make the important things you want to do or achieve as simple as brushing your teeth.

The most important key to doing this is repetition. Anything that you do over and over gets easier and easier to do. This is true with both good things and bad things. Many people get very good at some very bad things.

You have no doubt heard the phrase, “Practice Makes Perfect.” Actually, “Practice Makes Permanent.”

 

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Habit Power:

Think about those things that you are doing habitually and set out to build some new and better habits that will make success as easy as brushing your teeth.

If there is something in your life or business that you want to change, identify the behavior that will lead to the desired result and then make your progress visual. If there’s something you want to impact, measure it. To impact it even further measure it more often.

 

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The Boss:

Make your goals The Boss. Make your goals visual and track your progress towards them, ideally EVERY DAY. People who know where they are going are far more likely to get where they want to be than those who simply take what comes their way.

 

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A+B=R

Attitude plus Behavior equals Results. To change your results, change the factors that lead to that desired result. While there may be many other factors, these two are the most important and they are fully within your control.

 

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See it; Do it; and Get it!

Once you identify the thing you wish to change or impact, identify the behavior needed to accomplish it and then simply DO IT; or as NIKE say’s, “DO IT NOW!”

 

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Affirm It:

Affirmations are powerful. Remind yourself daily by tracking your results. If losing weight is the goal, tell The Boss, “Nothing tastes as good as being thin feels.”

 

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Control:

And remember that the Control Tower is sitting on your own two shoulders. You have control over your destiny.

 

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IT’S EASY:

And finally, if you would like us to do all of this for you, EVERY DAY, we can with our personalized Morning Report, customized to get you and your staff focused on achieving whatever goals you set, as well as tracking ANYTHING else that’s important to you, all at a cost that’s les than buying your team a cup of coffee every day. To see a short clip explaining how this works, CLICK HERE and enjoy success.

 

 

Staying Charged

Saturday, July 9th, 2016

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Prepared, but…
Over the years I have accumulated numerous devises to be sure that my iPhone and iPad are full charged regardless of where I am. When in town I use a charger in the cigarette lighter in my car. When traveling I take along one or more of these other devices so that I can work on the go.
As I stepped off of the plane on Maui the other day I realized that I was without any of my charging devices. I wasn’t panicked since I was only going to be there for a few hours. I rented my car and then turned off my phone to conserve energy. A couple of blocks outside of the airport I spotted a Kmart. I can’t recall the last time I was in a Kmart store. It was only 7 AM, but I saw people going in so I decided to see if they sell iPhone chargers that are fully charged.
Upon entering the store I saw three employees chatting with each other by the register. I excused myself and asked where the electronics department is. One of them pointed over her shoulder and coldly said, “In the back of the store.” I found the department okay, but there was nobody there to assist me. I walked around the store until I found an employee, and asked her if she is familiar with iPhone chargers. She said, “No, but maybe I can find someone who is.” She got on her phone, but was unable to reach anyone. I asked her if there’s a Walmart nearby and she said, “Yes, right down there” as she pointed away from herself. I went to the front door and found another employee outside smoking. I asked him where the Walmart store is and he said, “On Dairy Road right past Starbucks.”

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“Hey Siri”
I picked up my phone and said, “Hey Siri, where’s the closest Walmart?” She immediately pulled up a map and proceeded to give me turn-by-turn directions to the store. I was greeted at the door, and when I asked where the electronics area is, the employee asked me what I am looking for. I told him what I need and he said, “Right this way, follow me.” Upon arriving at the right department he explained the differences between the myriad of charging devices available.

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I said, “I want the best one.” He immediately unlocked the showcase, removed this one, unpackaged it, and showed me that it is fully charged and that it has the capability of charging my iPhone and iPad both at the same time. I said, “Sold.” He took my credit card and escorted me to the register where he promptly and efficiently processed the sale.

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SERVICE SELLS
As I drove off towards Lahaina I couldn’t help but think that Kmart could have had that sale, and that they don’t even know (or care) that they missed it. Sam Walton would be proud. If anybody out there knows Walter Lott, please send this on to him.

PS: I never needed to use it, but surely will one day.

Dealing With the Burdens of Life

Friday, July 8th, 2016

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Crying Doesn’t Help

1. Accept that some days you’re the pigeon, and some days you’re the statue.

2. Always keep your words soft and sweet, just in case you have to eat them.

3. Always read stuff that will make you look good if you die in the middle of it.

4. Drive carefully. It’s not only cars that can be recalled by their Maker.

5. If you can’t be kind, at least have the decency to be vague.

6. If you lend someone $20 and never see that person again, it was probably worth it.

7. It may be that your sole purpose in life is simply to serve as a warning to others.

8. Never buy a car you can’t push.

9. Never put both feet in your mouth at the same time, because then you won’t have a leg to stand on.

10. Nobody cares if you can’t dance well. Just get up and dance.

11. Since it’s the early worm that gets eaten by the bird, sleep late.

12. The second mouse sometimes gets the cheese.

13. When everything’s coming your way, you’re in the wrong lane.

14. Birthdays are good for you. The more you have, the longer you live.

15. You may be only one person in the world, but you may also be the world to one person.

16. Some mistakes are too much fun to only make once

17. You can learn a lot from crayons. Some are sharp, some are pretty and some are dull. Some have weird names and all are different colors, but they all have to live in the same box.

18. A truly happy person is one who can enjoy the scenery on a detour.

Have an awesome day, and know that someone has thought about you today.