Beverly; Blue Hawaii Surf manager, not only showed up for Ron’s Success Rally at Waikele Shopping Center, but she won one of the door prizes as well; no not the skateboard; a calculator from Success Dynamics to add up her sales.
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Mahalo is the Hawaiian word meaning, “Thank You”. What do you do to make “Thank You” more memorable to your customers than others do?
Words are nice, but almost (definitely) expected.
To make your “THANK YOU” stand out, do the unexpected.
One great way to do that is with a simple e-mail to your customer sent the same day that he or she was in your store or business. It only takes a minute to do, but will last for a VERY, VERY long time.
Just create a template e-mail that says something like; “Thank so much for visiting our store today. We really do appreciate it. If at any time I can be of service to you in any way, just let me know. And when you get a chance click here (type in your web address to make a link) and check out the latest on our web site. If you have any questions about anything you see in there, give me a call. I hope to see you again soon.
(Your name and number)
There I just created the template for you. Cut and paste this into a word document, customize it a bit, save it and most importantly, SEND IT!
When Christian Lassen told me that a Japanese film crew was meeting him in Tahiti to capture him in some “blue photos”, I thought it was a good excuse to go surfing, I mean after all; we do live in Blue Hawaii.
I used to dream of going to Tahiti one day, but those dreams stopped when I moved to Hawaii. But when I saw the photos of Christian in Tahiti my dreams have returned.
What a place!
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While doing my early morning trek around Ala Moana Beach Park this morning I saw two Japanese ladies throwing bread crumbs to the fish.
Suddenly a large bird swooped down and snapped up one of the fish that had come up for the bread; flew over to the grass and landed there holding the wiggling fish.
One of the women freaked out and started chasing the bird, throwing crumbs at it and screaming (in Japanese).
The bird flew off with the fish in its beak.
There must be a lesson in here somewhere; maybe it is the title of this post.
There is a Japanese film crew in Tahiti filming Christian Lassen “at work”.
Christian sent me a number of photos.
In coming days I will post more of them to make everyone else as jealous as I am.
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I sent e-mail to Chris Lassen today asking why I had not heard from him today.
Although he has been in Tahiti the past two weeks we have exchanged several e-mails every day.
I got an answer along with this photo saying, “Here’s a shot of me surfing today: This is why you haven’t heard from me.”
What a Life!
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When Ron met Satya Tiwari at the Honolulu Design Center they hit it off right away.
Satya’s company (Surya Rugs Inc.) sells beautiful Indian rugs to INspiration and many other fine furniture stores that happen to be Morning Report clients.
Satya would like to see all of his companies 1,500 customers using the Morning Report, and Ron is more than willing to help in that endeavor. They talked about it in the Uraku limo all the way to the Honolulu airport.
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A few weeks ago I posted a story about my pedicure from Hell. Today I experienced the difference between a $23 pedicure and a $68 pedicure at Marcia Nadalin Salon in Kahala Mall.
If the $23 version was from “Hell”, this one was from Heaven. Marcia (and Jennifer) owes a debt of gratitude to the “side street butcher”, as I will be going to Jennifer from now on.
I continue to see evidence everywhere that you do “get what you pay for”.
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Honolulu Design Center owner Peter Skaaning awards Davin a “loaded wine card” from the Amuse Wine Bar for rising to the top spot on the Morning Report, and even coming in on his day off to maintain his consistent STAR STATUS!
Go Davin!!!
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The letter “A” is number 1 in the alphabet, “T” number 20, and etcetera.
When you add them all up they total 100.
Success is 100% attitude.
Mahalo to Allan Silva at YTB Travel & Cruises for sharing this formula to the crowd at FAMES where I spoke this evening.
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