I love signing books.
When I returned to the Copenhagen Imports store in Phoenix this stack of books had arrived from Hawaii for me to sign.
I love seeing people get their own copies of Retail Selling Made Easy, and hope that someday… after I am long gone… a signed copy will be of even more value than it is today.
Archive for July, 2007
I love signing books.
I had a Success Rally with Relios Jewelry and Southwest Spirit employees at the Gaylord Texan on Sunday July 22nd.
The Southwest Spirit Store in the Gaylord Texan is the only company owned store, although Relios Jewelry can be found in hundreds of retailers across the United States.
Relios Jewelry is manufactured in Albuquerque, New Mexico. The company was founded in 1975 and is owned and operated by Bill and Carolyn Pollack. Carolyn is a well known face on QVC. She has been selling Relios Jewelry on QVC for over 20 years.
On August 1st of this year Bill will be on the show. Check him out!
To see the team up close, click on the photo, and then click on your back button to return to the blog.
The top of the Gaylord Texan Hotel atrium surely say’s “Texas”.
This place is enormous; like Texas.
See more here: http://www.gaylordhotels.com/gaylordtexan/tour/tour_lonestar.cfm
I will be here for two days anticipating some great “Texas Hospitality”.
I am looking forward to meeting the team from the South West Spirit Store here at The Gaylord. The South West Spirit Store is owned by Relios Jewelry in Albuquerque, New Mexico. They are long time Success Dynamics clients, but this is my first time here.
A good rule to follow is, “share your problems up; share your successes down.”
If you go high enough up in any company you will find somebody who doesn’t want the problem, and more importantly is in a position to do something about it.
When people share their problems down, the problem becomes someone else’s problem as well. Commiseration is common in too many companies.
On the other hand, when you have or hear about a success, pass that down and around. People are inspired by the successes of others.
Pointing the “finger of Blame” isn’t the best way to fix something.
Once a problem becomes personal, people get offended, egos are bruised, feelings take over, and defensiveness rises to the surface.
Keep it a “What Thing”; not a “Who Thing” and it will be easier to find a solution.
Who’s right or wrong is not important. What’s right and wrong is very important.
Why do people fly 1st Class?
Is it because the seats are bigger? Well partially, but for the price difference and short flying times that’s not the main reason.
It is not because the food is any better; it’s all bad. Hawaiian Airlines doesn’t even serve special meals any more, even in 1st class.
Is it because you get to board before everyone else? No; all that means is that you get trampled by the crowd as they come on board.
Is it to get off first? I don’t think so.
It can’t be because the headsets are free. What is it?
I choose to fly 1st class because of the level of service by the flight attendants. They think that you just MIGHT be someone important and usually treat you as such. Unfortunately, too many times it is just the opposite in the coach cabin. I’d like to think everyone is “important”.
Today I got “coach treatment” in a 1st class seat. It started when I noticed that there were no non-meat choices on the breakfast menu. I asked if there were any other options, and was told, “No it’s all pre-packaged”.
When I commented that I would go without eating, the flight attendant said, “Well we could take the sausage off of the eggs”. I said, “Thank you”. When it arrived there was some form of mushroom crepe with a “suspicious” looking gravy.
Being a 40+ year vegetarian, I have learned to ask. I asked what was in the gravy. She said, “I don’t know”. I asked, “Can you find out?” She snapped back, “We don’t have a list of ingredients”. I said, “There is no need to be sarcastic, I told you that I don’t eat meat, you should not have brought this to me if you didn’t know. Please take it away.”
Well, things got pretty cold after that until I tore a picture of Hawaiian Airlines CEO Mark Dunkerly out of the in-flight magazine, recognizing the Employee of the Year, and wrote “Nina” next to his picture and placed it on my tray. I’m sure that Nina does not know that Mark is my neighbor, but her attitude did improve for the rest of the flight.
I don’t think one should have to be so creative to get 1st class treatment in the 1st class cabin. Actually it would be best if the whole plane offered 1st class attitudes at the coach price.
Am I being too harsh here?
Remember when it rains that some things are very slippery.
This little experience during my morning walk will not make my upcoming mainland trip any more enjoyable.
At least I was able to see the chiropractor to get my hip and back straightened out.
Click on fall.doc to see what I am talking about.