Customer Service Strategies
I was honored this week by being asked to “moderate” a panel at the Hawaii chapter of the International Council of Shopping Centers “Idea Exchange” at The Hilton Hawaiian Village. My panel’s topic was “Customer Service Strategies.” On the panel I had Thomas Sorensen from the Honolulu Design Center, Tanna Dang from The Wedding Cafe, James Kerr from SuperGeeks and Michael Zhang from Blue Hawaii Lifestyle. We shared things we are doing to prosper during what so many are finding to be challenging times.
The first sign of prosperity was when I pulled up to the Valet and saw this license plate on Doug Smoyer’s new Maserati. Doug has had this plate for many years, but the car is new.
I have had EASY on my car for many years as well. The car has been a Cadillac since 1962, and this one is new. I tipped the valet a little something extra to park our cars side by side to deliver a message to those attending the conference. The message is that “Retail Success is EASY” when you are doing the right things.
Hilton Luau $95
Another sign of prosperity was the line I saw going into the Hilton Luau.
The showroom was full; it holds 500 people. Do the arithmatic. Yes, people are here and they are spending money!