Hang Them Up
After several thousand miles I decided it was time to hang up the Nike shoes and get a new pair. I endured 5 stores and two poor salespeople in the process.
I went to the Foot Locker store at Ala Moana where I was instantly greeted (attacked) by an overly enthusiastic salesperson asking me how I am doing today. I said, “Fine, I need a new pair of Nike walking shoes, just like these,” pointing to the ones on my feet. He began showing me all sorts of different shoes while talking with co-workers and taking phone calls on that little mouthpiece they all wear. I interrupted him and asked, “Do you have these shoes or not?” He said, “No we don’t carry those anymore.” I asked him who does and he suggested I look at Champs Sports on the lower level.
I hiked on down to Champs and found the Nike shoe section where a salesperson approached me with the ol’ “May I help you” line. I told him what I wanted, he pointed to the wall of shoes saying, “These are all we have” and then got into a discussion with his friend who was visiting him in the store. I interrupted him and asked, “Do you have these shoes or not?” He said, “No we don’t carry those.” I asked him who does and he suggested I look at Wal Mart across from the mall.
By now I am determined to get those shoes so I walk on over to Wal Mart. I have never been in the Wal Mart store, so I thought it would be an adventure. It was; I discovered why I haven’t been there and know why I won’t go back. I hunted down em employee (cannot say “salesperson”) and asked about the Nike shoes. She told me to go across the street to ROSS Dress for Less.
That’s another store I won’t return to. I hunted down the shoe department and had to hold back my laughter on the way back out five minutes later. I’m still not sure if they had 3 or 5 Nike shoes (No I don’t mean pairs) but surely not what I wanted.
I went home and decided to let my fingers do the walking. I called Sports Authority. I was promptly connected with the shoe department where a very helpful salesman checked his inventory and said that he has one pair of the shoes I want, in my size. I asked him to set them aside and that I would be there in the morning to pick them up. He agreed to do that. I went there in the morning and was amazed by the size of the store. I asked the clerk at the front counter where I would find the men’s sport shoes. He replied, and I quote, “They are in the shoe department.” I was interested in the store, so I thanked him and set out to find the shoe department. When I did there was a woman doing stock work. I told her that I have a pair of Nike shoes on hold. She went into the back room, brought out a shoe box and handed it to me. I said, “Okay, let’s try them on.” She said, “Go ahead” and walked off. I paid and walked out without shopping further.
I just took my chances and brought them home. They fit, and my morning walk around Ala Moana Beach Park was 1 minute faster today.
The moral of this story is, “You can succeed as a customer if you are willing to place enough effort.” It shouldn’t be this way. How many lost opportunities do we see here?