Napoleon Hill’s Master Mind Alliance concept was; “Whenever two or more minds come together, with a common goal, and in a spirit of harmony, there is an invisible mind created. That invisible mind is more powerful than the sum total of the individual minds, and it feeds the individual minds with ideas, hunches, motivation, inspiration and all of the things it takes to be great.”
Make note of the two essential elements that must be present for this phenomenon to work; a common goal and a spirt of harmony. Without those two elements you might have anger, resentment, ego clashes and self serving ideas that are not easily accepted. Does that sound familiar?
“That was MY Customer”
When two salespeople argue over whose customer it was, I like to remind them that it was the company’s customer, and that they both work for the company. I have been asked to “settle” far too many “after the fact” disputes between salespeople who were both there at the time, but I wasn’t. Who do you believe? If forced to make the call I ask, “Okay, who did the customer give the money to?” Would you drop your tip on any old table in the restaurant after receiving great service? Probably not. It is oftentimes quite obvious to the customer who made the sale, and it’s not always the first person that said, “Hello.” Selling starts with a good greeting, but it doesn’t stop there.
It usually takes more than one person for a company to succeed. Without the company succeeding there is no opportunity for anyone. Everyone on the team is important to the success of the company. When emotions run high, step back, take a deep breath, count to 10, and ask yourself what’s best for the customer and the company. The answer is usually evident. When it isn’t, be the one to take the high road.