When salespeople argue over a sale there are no winners. There are too many available customers to spend time talking or fighting over who made the sale and who didn’t. Disagreements destroy teamwork and create a bad atmosphere for everyone. It must all be about the customer.
Karma is Real
I just received this copy of a note sent to a team of salespeople in a company with four stores, two of which are right across the street from each other. I asked the manager to send it to all salespeople in all four stores. As I re-read it, I decided to send it to everyone I could, thus this post. It’s a bit lengthy, and I chose not to edit it down, but if you are in sales, especially commission sales and have co-workers, it is well worth your time to read it.
I just wanted to share this with you all.
Last night Chad was helping a man and his family with some Titanium rings. We did not have his size, so we called over to the IMP store to see if they had it, and they did.
The family said they wanted to see what the IMP (International Marketplace) looked like, so Chad walked them over, and the man tried on the rings there. After a few minutes the man became engaged in talking with Daniel and Amanda, so Chad excused himself and came back to our store.
I received a phone call from Daniel saying that the man is buying the ring and he does not know what he should do regarding the sale. I told him I would have Chad call him right back.
When Chad returned, I told him that Daniel called and wanted to know how to ring up the sale, as it was clearly Chad’s customer. Chad called him and said, “Daniel, you take the sale!”
OMG—I was blown away! Was Ron Martin standing there egging this young man on?
The customer asked Daniel if we work on commission. He said we did and the man, Steve, said he wants Chad to get the credit for this sale. So Chad walked back to the IMP store and escorted Steve and the ring back to our store to ring up the sale.
Incidentally, Steve and his family were waiting to be called for dinner at DUKE’S, so going back and forth did not bother him.
While Chad was ringing up the sale, Steve told us that we have the best people working here. Not only was Chad great, but so were Daniel and Amanda at the other store. Steve said that he has his own business and knows what it’s like to find good people!!!
Next came the befriending part:
Chad asked Steve what he does. It turned out that Steve is the visual effects coordinator for CSI MIAMI and the other CSI show. The bullet flying through the air in slow motion is part of what he does. He runs his own business doing the special effects.
An hour later Chad was helping another couple with Titanium rings, and again we didn’t have the sizes needed. Chad called the IMP store, and they had them. He told the couple this, and they decided they will go over there, as they too are waiting for their call from DUKE’S.
I asked Chad why he didn’t just go over to get the rings and he said, “They wanted to see what our other store had, and besides it’s Karma.” I knew it was, because of Daniel and Amanda’s actions when Chad was open to releasing this customer.
Five minutes later the couple returned with their friend. They too began looking at the rings. I offered to run over to the IMP store to get the needed sizes. When I got there I found that the sizes were incorrect, so I brought over 2 sizes that were the closest to what the man needed.
End of story; the couple bought 2 rings. Talk about KARMA! Well, I think it was the professionalism Chad displayed, and his willingness to think about the customer first, and not be that pushy salesperson we hear about in Ron’s talks.
I was sooooo PROUD of Chad! It’s fun to see the lessons we learn being acted out in real life. Good going Chad!