“It’s Not My Job”
Have you ever had that thought, or even worse, said it? Today’s job specialization and job descriptions have created a void in responsibility.
Everyone at Disneyland shares the same job title. Secretaries, ride operators, janitors and executives are all, “Cast Members.” That title alone sends the message to everyone that they are part of a team.
Executives will occasionally walk through the park and intentionally drop a small piece of paper or gum wrapper on the ground, and then see how long it takes before some “Cast Member” picks it up and puts it in a trash container. I’ve heard that it’s a matter of minutes, or even seconds is all. While there are janitors throughout the park, there’s a greater likelihood that someone else will see it first.
I wonder how many employees walked past this scene and how many customers saw it as their 1st impression upon entering the store. I am sure that somewhere high enough up in the company there is a person who would “fix it” now.
And with Honolulu being so dependent upon visitors for its livelihood, a scene like this should be intolerable.