It’s Not Rocket Science; It’s Good Business!
Its Time is Up!
My iPad Mini Prodigee stand-up case has seen its day. I’ve had it for a few years now and I love it, so when it began to deteriorate, I took it back to Tricked Out Accessories in Ala Moana Shopping Center where I originally bought it. The salesperson told me that they are all out of them and asked me if I want to see a different kind. I said, “No, this is he one I want and I will find it somewhere else.” She was fine with that.
I strolled down to the ATT Store, showed it to the salesperson and asked him if they carry this. He said, “Yes we do” and proceeded to look through a drawer for it. After a bit of hunting, he said, “I guess that we are out of those” and proceeded to show me some other models, none of which I liked. I told him hat I would check on Amazon and he said, “That’s probably the best place to get it.”
He was right, they had it, I bought it, and it’s on its way to Honolulu. I hear a lot of complaints about customers “shopping” and then “buying” from Amazon. I’m sure that some of that goes on, but in my case either of those stores would have that sale had they only had the product on hand. Amazon was not their enemy; they were!
This One, or That One?
Masae and I went into the Waikiki Apple Store to buy a new MacBook Air for her to take to Japan later this year. Our only question was, “Grey or “Gold?” We stood there looking at the two machines for about 10 minutes before someone approached us. When he did, He asked, “Did you guys need something?” I bit my tongue, and asked him if these come with the Word application, and without answering my question, he showed me the “Pages” link on the toolbar. I told him that we want to be able access the Microsoft tools the way I can on my MAC. At that point he said, “You would need to buy the software. It’s over there” as he pointed to the other end of the store. I asked him how much that is and he said, “I’m not not sure.” I asked, “Can you guess?” and he said, “About $240.” I thanked him and he left.
I then stood my iPhone up across the counter to take this photo. Another employee came over to pick up what he thought was a stray iPhone. I told him that I am taking a picture so we can look at them later to decide which color to buy. I was surprised that he didn’t offer to take the photo for us. I was actually beginning to formulate this Blog posting in my mind and wanted the photo of us being ignored.
After taking the picture (using my Hisy app) I asked him about the Microsoft software and he said, “It’s about $130.” I then told him that we will take the gold machine and he said, “Let me check to see if we have it in stock.” After searching in the computer, he informed us that they are out of stock on both of the colors we are looking at. I asked if he could check the Ala Moana and Kahala Mall stores. He quickly did and said that they are out too. I asked when they would come in and he said, “We never know” and then told me that I could order it on-line, but that they would not ship it to a store. We left empty handed.