Archive for June, 2017

AGAIN It’s Over

Friday, June 30th, 2017

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A Short Story
The end of each day brings about the opportunity to look back and think about what you achieved today.
Some days that will be more than others… Some days you will be smiling at the end, other days you may not be.
In any case it’s time to begin a new one.
The end of each month brings about the opportunity to reflect on your goals. Whether you hit them or not, it’s time to set new ones for the next month.
Start on day 1 to do the things needed to end this month as you would like to.
The end of a relationship gives you the opportunity to analyze what you may have done wrong that created its end.
If this was a relationship you treasured, think about behavioral changes you can make to the next one. If its one you are happy to get out of, be thankful and don’t look back.
The end of each life brings about the opportunity for friends and family to gather and talk about your life and what you did while still alive.
You are writing your legacy while you are still drawing breath. Do now what you would like others to say you did.
In the end, any ending is simply a new beginning.

A Short Story

Thursday, June 29th, 2017

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The end of each month brings about the opportunity to reflect on your goals. Whether you hit them or not, it’s time to set new ones for the next month. Start on day 1 to do the things needed to end this month as you would like to.

The end of a relationship gives you the opportunity to analyze what you may have done wrong that created its end. If this was a relationship you treasured, think about behavioral changes you can make to the next one. If its one you are happy to get out of, be thankful and don’t look back.

The end of each life brings about the opportunity for friends and family to gather and talk about your life and what you did while still alive.

You are writing your legacy while you are still drawing breath. Do now what you would like others to say you did.

In the end, any ending is simply a new beginning.

Speedo? Really?

Tuesday, June 27th, 2017

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To Sell Them; Stock Them!

I have been eager to minimize water resistance when swimming laps. I encountered snickers, chuckles and eye rolls as I approached salespeople in Nordstrom, Bloomingdales, Macy’s, ROSS, and even Walmart asking for Speedo style swim trunks. I found them at Amazon, but having never worn them before, I wasn’t sure of my size. I returned to ROSS looking for an alternative, and in my search found the only pair of Speedo trunks in the store (maybe in Hawaii) hiding among all of the other swim trunks. I tried them on, bought them and had a great swim in them this morning. 

Going the Extra 5,000 Miles

Sunday, June 11th, 2017

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Rapport Racing Over the Rockies

When I was a fledgling businessman in the ’60s I read a great book; MINDING THE STORE by Stanley Marcus; founder of Nieman Marcus. He tells a story about being the only person in his Dallas headquarters early one Sunday morning. He was there catching up on mail when the phone rang. Some people in his position would not pick up the phone, but he did.

There was a woman on then other end calling from Houston who was furious that the dishes she ordered did not arrive, and that she had guests coming for a dinner party that afternoon.

What did Stanley Marcus do? 

He put a duplicate order in his car and drove the 240 miles to Houston (four hours away) and delivered her dishes personally in time for her dinner party. Needless to say, she became a customer for life. That’s Service!

 

I received an e-mail this morning (Sunday) from Peter Skaaning in Beverly Hills. Peter is the owner of Rapport International Furniture. He said that he got an irate call from a customer in Wisconsin, 2,500 miles away saying that her furniture had not arrived and that she needed it NOW! 

What did Peter Skaaning do?

In his e-mail he said that he asked himself, “What would Ron do? He said that the answer came immediately. He packed a duplicate order in the company truck along with two of his delivery employees and sent them off to Wisconsin (5,000 miles round-trip) with instructions to “Make this Customer Happy.” I’m certain that they will, and that this little “mistake” will generate a customer for life, 2,500 miles away. 

 

There’s a chapter in SUCCESS MADE EASY titled STUFF HAPPENS. Yes, I cleaned it up a little for the book. The point is that “Stuff” happens to everyone, and it’s what you do with it that determines the outcome much more than the “stuff” itself.