Archive for July, 2017

Mario to the Rescue

Wednesday, July 26th, 2017


“It Doesn’t Have To Be That Way” -Jim Croce 

While preparing for a trip to Beverly Hills, Palm Springs, and Seattle which will include a stop in Vancouver, BC I noticed that my Passport was expired. I thought, “No biggie” and went to Google to see where to renew it in Honolulu. The apparent best option was at the Honolulu Passport Agency downtown. I strolled down there (about 20 minutes) only to find a sign on the door saying, “No Walk-in Passports” and instructing me to go to the Downtown Post Office or Library.


When I arrived at the downtown Post Office the clerk said, “We don’t do passports here anymore. You have to go to the Airport Post Office or the Library.”


The library was only a few blocks away so I went there. A sign on the door said, “Open at 10 AM.” By now it was 9 AM and I didn’t want to wait there an hour so I decided to come back the next day at 10 AM. I walked back to my office and Googled other passport renewal options and found that all of them required the completion of a lengthy form to mail. Not a fan of forms and snail mail, I decided to return the next day. I arrived at 9:45 AM and waited until they opened the door at exactly 10 AM. Inside was a sign directing passport traffic to the 2nd floor. When I arrived at the Federal Documents Department, there was a wall full of forms along with a sign saying, “All passport renewals must be done by mail.”

I left a bit flustered and called my mainland client and asked him if it is crucial that we go to Vancouver. He emphasized that it would be a big disappointment if we didn’t go, so I agreed to keep working on it and go to the Airport Post Office in the morning. When I got back to my office I posted this on Facebook; “There must be a service that can handle my passport renewal. I’ve been to three places so far and they all hand me a form telling me to do it by mail. I want/need a human service. Yes, I’ll pay for it.”

Within minutes I got this reply from Mario Fusco, “I can help you, Come to Waimanalo Post office… In and out 10 min. Hawaii’s hidden secret.”

I did, and yes I was. This is my new Passport Photo which Mario snapped saying, “No smiling.” That was the hardest part of it all.



Saturday, July 15th, 2017

This was published in a Vancouver, BC Newspaper in 2007:


“It’s Slow”

Friday, July 7th, 2017

Don’t Buy This Excuse!!! 


“Traffic” is by far the #1 excuse presented to management when sales are low in a retail store. When someone tells me that it’s “Slow,” I say, “Then speed it up.” People walk past stores, look in and then decide if to enter or not. Too many times it’s an “available” salesperson that causes them to walk on by. “There is nothing more threatening to a customer than a salesperson without a one. Even worse is two or more salespeople without customers.” Retail Selling Made Easy.

Your Reputation

Tuesday, July 4th, 2017


“Under Construction”
Like the braids of straw that make up a basket, your reputation is woven into how you are perceived. It gets stronger or weaker, better or worse with everything you do and how you do it.
Your reputation is how people think of you, and how they describe you to others.
Every deed well done leaves a positive image of you. Any deed done poorly or left undone does exactly the opposite.
When people talk about you, (and they will) any negatives are likely to get more attention than the positives. One little negative has the potential of negating all of the big positives you have done.


It Starts Here:
Trust yourself to ALWAYS:
-Be On Time
-Do What You Said You Would
-Tell the Truth

And commit yourself to the KGB - Keep Getting Better