Archive for November, 2017

What’s R2A2?

Wednesday, November 15th, 2017

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THEY KNOW!

When I ask, “What’s R2A2?” at my Surf-n-Sea Success Rally, everyone knows the answer  Do you? 

I discovered this formula reading THINK AND GROW RICH while “snowed in” about 1962 in a Buffalo, New York motel. Where were you? 

Author Napoleon Hill  discovered the formula while interviewing successful people during the Great Depression at the request of Andrew Carnegie. Carnegie’s empire was not showing any losses while businesses around him were crumbling. People were losing their homes, jobs and cars. Carnegie did not understand why he wasn’t feeling the pinch himself, and if it was something he was doing that they weren’t, he wanted to find out what it was and share the wealth. R2A2 is one of the two biggest things that I took away from reading this book that snowy February day in Buffalo.

The philosophy is that whenever ANYTHING pops up on your screen of life, think, R2A2; Recognize, Relate, Assimilate and Apply.

-RECOGNIZE the principle at play. RELATE that principle back to your own business and or life. ASSIMILATE what you have observed. Take it on board, absorb it and make it yours. APPLY what you  have learned.

When you habitually practice R2A2 thinking, you will learn and grow from every experience; good or bad. Get a “rotten customer, think “R2A2.” Get a great customer think “R2A2.

I often refer to the movie “MR. 3000″ as an example of this. While the movie is about a baseball player, (Bernie Mac) you do not need to be a baseball fan to enjoy this movie. And if you think, “R2A2″ at the end, you will learn a valuable lesson. I challenge you, watch the movie and then tell me what the principle was, and how YOU can benefit from it.

Handsome Charlie

Saturday, November 11th, 2017

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I met “Handsome Charlie” when I moved to Waikiki in 1981 and needed a key made. We talked about his real estate successes for hours.

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As I was leaving he handed me this little red Chinese envelope with a crispy $20 bill on the inside.

He said, “This will bring you good luck. If you never spend this money you will never need any money.” I didn’t and I haven’t.

I have carried this in my pocket since that day, and whenever tempted to spend it, I thought about him.

I made it a point to visit him as much as I could. He had a little chair in front of his store and when I saw him in it I would stop to chat.

One day flowers were in the place of the chair and his precious Lock Doctor was closed. I didn’t want to stop.

I drive by his old store several times a week. The flowers are still there, but “The Handsome One” has gone on.

Paradigms

Friday, November 10th, 2017

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It’s About How YOU See Things

Webster defines a paradigm as, “a typical example or pattern of something; a model.”

A “faulty paradigm” can stifle action, and it’s action that makes things happen.

When heading down the road to success, it’s good to remember that everyone has paradigms about many different things.

Sometimes a “paradigm shift“ is needed. Here’s a great example of that.

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I live in a pet friendly building in downtown Honolulu. One day I got in the elevator and a huge local man stepped in along with his huge pit bull, which was muzzled. Everyone in the elevator stepped back and stayed quiet. Once we arrived at our floor, and were out of earshot, my wife gave me an earful about that man and his dog. “It’s not that dog’s fault that he’s mean. It’s that man’s fault for the way the dog has been treated.” Of course I agreed. This was the scene every time we saw the man and his muzzled dog. Then one day I was in the elevator when the man and his dog stepped in. There was no muzzle on the  dog, and people stepped as far back into the elevator as possible. I cautiously asked him, “Why isn’t your dog muzzled today?”

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He said, “Oh she doesn’t need a muzzle, she’s the sweetest dog in the world. Her name is Angel, I saved her from a dog fighting ring out in Waianae when she was a little puppy, go ahead and pet her.” I did, and sweet she was. I asked him, “So, what’s with the muzzle?  He said, “The resident manager asked me to muzzle her because some of the residents are afraid of her.”

When my wife came home I told her this story, and now she loves that man. She had a paradigm shift. She learned that things weren’t what she thought based on the information she had.

Customers come into stores with preconceived paradigms about salespeople and vice-versa. It’s the salesperson’s job to create a paradigm shift with sincere attention to the customer, and without pressure. That’s a fine line at times.

    NOTE: Dogs in the photos are actually stand-ins forAngel.