Words that Justify Procrastination

August 6th, 2017

“In a few minutes.”

“Tomorrow.”
“Next week.”
“Next month.”
“Next year.”
“Next lifetime.”

 screenshot-2015-04-05-161603.png

 

W. Clement Stone, founder of Combined Insurance Company in Chicago had the solution to this “mental sickness” when he simply said, “DO IT NOW!”

This is a shirt that I had made for “Clem” after he came to visit me in my Hollywood office in the mid ’70s.
Mr. Stone lived to be 100 years old.

RIP Clem

Mario to the Rescue

July 26th, 2017

screenshot-2017-07-26-141641.png

“It Doesn’t Have To Be That Way” -Jim Croce 

While preparing for a trip to Beverly Hills, Palm Springs, and Seattle which will include a stop in Vancouver, BC I noticed that my Passport was expired. I thought, “No biggie” and went to Google to see where to renew it in Honolulu. The apparent best option was at the Honolulu Passport Agency downtown. I strolled down there (about 20 minutes) only to find a sign on the door saying, “No Walk-in Passports” and instructing me to go to the Downtown Post Office or Library.

screenshot-2017-07-26-143522.png

When I arrived at the downtown Post Office the clerk said, “We don’t do passports here anymore. You have to go to the Airport Post Office or the Library.”

screenshot-2017-07-26-144202.png

The library was only a few blocks away so I went there. A sign on the door said, “Open at 10 AM.” By now it was 9 AM and I didn’t want to wait there an hour so I decided to come back the next day at 10 AM. I walked back to my office and Googled other passport renewal options and found that all of them required the completion of a lengthy form to mail. Not a fan of forms and snail mail, I decided to return the next day. I arrived at 9:45 AM and waited until they opened the door at exactly 10 AM. Inside was a sign directing passport traffic to the 2nd floor. When I arrived at the Federal Documents Department, there was a wall full of forms along with a sign saying, “All passport renewals must be done by mail.”

I left a bit flustered and called my mainland client and asked him if it is crucial that we go to Vancouver. He emphasized that it would be a big disappointment if we didn’t go, so I agreed to keep working on it and go to the Airport Post Office in the morning. When I got back to my office I posted this on Facebook; “There must be a service that can handle my passport renewal. I’ve been to three places so far and they all hand me a form telling me to do it by mail. I want/need a human service. Yes, I’ll pay for it.”

Within minutes I got this reply from Mario Fusco, “I can help you, Come to Waimanalo Post office… In and out 10 min. Hawaii’s hidden secret.”

I did, and yes I was. This is my new Passport Photo which Mario snapped saying, “No smiling.” That was the hardest part of it all.

screenshot-2017-07-26-151328.png

SELL QUALITY; NOT PRICE

July 15th, 2017

This was published in a Vancouver, BC Newspaper in 2007:

screenshot-2017-07-15-113708.png

“It’s Slow”

July 7th, 2017

Don’t Buy This Excuse!!! 

a-magic.png

“Traffic” is by far the #1 excuse presented to management when sales are low in a retail store. When someone tells me that it’s “Slow,” I say, “Then speed it up.” People walk past stores, look in and then decide if to enter or not. Too many times it’s an “available” salesperson that causes them to walk on by. “There is nothing more threatening to a customer than a salesperson without a one. Even worse is two or more salespeople without customers.” Retail Selling Made Easy.

Your Reputation

July 4th, 2017

screenshot-2015-11-20-102752.png

“Under Construction”
Like the braids of straw that make up a basket, your reputation is woven into how you are perceived. It gets stronger or weaker, better or worse with everything you do and how you do it.
Your reputation is how people think of you, and how they describe you to others.
Every deed well done leaves a positive image of you. Any deed done poorly or left undone does exactly the opposite.
When people talk about you, (and they will) any negatives are likely to get more attention than the positives. One little negative has the potential of negating all of the big positives you have done.

screenshot-2015-11-20-155217.png

It Starts Here:
Trust yourself to ALWAYS:
-Be On Time
-Do What You Said You Would
-Tell the Truth

And commit yourself to the KGB - Keep Getting Better

AGAIN It’s Over

June 30th, 2017

screenshot-2016-04-19-152939.png

A Short Story
The end of each day brings about the opportunity to look back and think about what you achieved today.
Some days that will be more than others… Some days you will be smiling at the end, other days you may not be.
In any case it’s time to begin a new one.
The end of each month brings about the opportunity to reflect on your goals. Whether you hit them or not, it’s time to set new ones for the next month.
Start on day 1 to do the things needed to end this month as you would like to.
The end of a relationship gives you the opportunity to analyze what you may have done wrong that created its end.
If this was a relationship you treasured, think about behavioral changes you can make to the next one. If its one you are happy to get out of, be thankful and don’t look back.
The end of each life brings about the opportunity for friends and family to gather and talk about your life and what you did while still alive.
You are writing your legacy while you are still drawing breath. Do now what you would like others to say you did.
In the end, any ending is simply a new beginning.

A Short Story

June 29th, 2017

screenshot-2017-06-29-141212.png

The end of each month brings about the opportunity to reflect on your goals. Whether you hit them or not, it’s time to set new ones for the next month. Start on day 1 to do the things needed to end this month as you would like to.

The end of a relationship gives you the opportunity to analyze what you may have done wrong that created its end. If this was a relationship you treasured, think about behavioral changes you can make to the next one. If its one you are happy to get out of, be thankful and don’t look back.

The end of each life brings about the opportunity for friends and family to gather and talk about your life and what you did while still alive.

You are writing your legacy while you are still drawing breath. Do now what you would like others to say you did.

In the end, any ending is simply a new beginning.

Speedo? Really?

June 27th, 2017

screenshot-2017-06-27-100716.png

To Sell Them; Stock Them!

I have been eager to minimize water resistance when swimming laps. I encountered snickers, chuckles and eye rolls as I approached salespeople in Nordstrom, Bloomingdales, Macy’s, ROSS, and even Walmart asking for Speedo style swim trunks. I found them at Amazon, but having never worn them before, I wasn’t sure of my size. I returned to ROSS looking for an alternative, and in my search found the only pair of Speedo trunks in the store (maybe in Hawaii) hiding among all of the other swim trunks. I tried them on, bought them and had a great swim in them this morning. 

Going the Extra 5,000 Miles

June 11th, 2017

screenshot-2017-06-11-101318.png

Rapport Racing Over the Rockies

When I was a fledgling businessman in the ’60s I read a great book; MINDING THE STORE by Stanley Marcus; founder of Nieman Marcus. He tells a story about being the only person in his Dallas headquarters early one Sunday morning. He was there catching up on mail when the phone rang. Some people in his position would not pick up the phone, but he did.

There was a woman on then other end calling from Houston who was furious that the dishes she ordered did not arrive, and that she had guests coming for a dinner party that afternoon.

What did Stanley Marcus do? 

He put a duplicate order in his car and drove the 240 miles to Houston (four hours away) and delivered her dishes personally in time for her dinner party. Needless to say, she became a customer for life. That’s Service!

 

I received an e-mail this morning (Sunday) from Peter Skaaning in Beverly Hills. Peter is the owner of Rapport International Furniture. He said that he got an irate call from a customer in Wisconsin, 2,500 miles away saying that her furniture had not arrived and that she needed it NOW! 

What did Peter Skaaning do?

In his e-mail he said that he asked himself, “What would Ron do? He said that the answer came immediately. He packed a duplicate order in the company truck along with two of his delivery employees and sent them off to Wisconsin (5,000 miles round-trip) with instructions to “Make this Customer Happy.” I’m certain that they will, and that this little “mistake” will generate a customer for life, 2,500 miles away. 

 

There’s a chapter in SUCCESS MADE EASY titled STUFF HAPPENS. Yes, I cleaned it up a little for the book. The point is that “Stuff” happens to everyone, and it’s what you do with it that determines the outcome much more than the “stuff” itself.

 

News From Japan

April 2nd, 2017

1-a-cherry-blossom-time.png

It’s Cherry Blossom Time

And That’s Not All…

1-b-grand-open.png

Hawaiiana Store in Tokyo

You will find some Success Dynamics Client’s merchandise like Surf-n-Sea and Angels by the Sea Hawaii in this all new store created by Masae and her sister’s family.

2-a-store-front.png

2-b-store-front-2.png

2c-looking-in-store.png

Everybody is Excited and Eager to get in there and start shopping. In fact there have already been some special people that have been in and bought.

3-masae-art-and-ss.png

And of course Art and jewelry by Masae

4-masae-art.png

4-a-surf-n-sea.png

4-a-masae-art-jewelry.png

7-koa-iphone-covers.png

9-stuff-3.png

5-childs.png

4-a-surf-n-sea.png

“ALOHA”