How is Yours?

September 11th, 2016

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ATTITUDE + BEHAVIOR = RESULTS
It’s a simple formula. Anytime that your attitude goes up or down or your behavior is better or worse, your results do as well.
Everyone wants more and better results. To achieve better or more results, focus on the things within your control.

ATTITUDE:
Many things can affect your attitude if you allow them to. Take control of your attitude and prevent “things” from taking you down.
Get a shield around your good attitude and do not let anyone or anything take it away from you.

BEHAVIOR:
Behavior is usually triggered by one of two things; feelings and judgments. If you only do what is best when you feel like it, there are times that you won’t. And when it comes to judgments, who’s not guilty of taking one quick look at a customer and forming some form of judgment as to whether or not this will be a good one? If your judgment is negative so will your result be. It is a self fulfilling prophecy.

OTHER THINGS:
There are some other things that can affect your results like the weather, the economy and traffic. Unlike your attitude and behavior these are things that are beyond your control and DO NOT warrant your attention. Whenever you are faced with a challenging situation, ask yourself, “What can I DO about this situation to improve it?”

Hot Dog Story

August 29th, 2016

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Self Fulfilling Prophecy
This is an old but very telling story that a friend sent to me a while back.

Once there was a man who owned a hot dog stand that he ran by the side of the road. For years he treated his customer’s right, sold good quality hot dogs to lots of people who stopped by to purchase from him. He even made enough money to send his son to college. He wanted his son to be an educated man and successful in the world. So his son went away to college and several years later he returned with his diploma in hand. The man was very pleased to have an educated son who could help him in his business.

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Educated Logic
The next day his son heard him placing his order for hot dogs and commented that he was surprised that he would order so many hot dogs and said, “Dad, haven’t you heard that there is a recession going on?” The man thought about this and concluded that his son had a college education and must know what he was talking about so he cut back his order for hot dogs. People continued to stop at the hot dog stand, but by rush hour the man had run out of hot dogs. He had to turn customers away. After a few times of stopping by and finding the man out of hot dogs his regular customers stopped coming by. This continued for a while and less and less people stopped to buy hot dogs.

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Smart Kid
The man’s income dropped to the point that he could not pay his bills and he went out of business. From this the man concluded; “My son must be right, there is a recession going on!”

Kaka’ako Cat Man

August 21st, 2016

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Angel of Mercy
Erik is an 80 year old gentleman that spends all day, every day feeding and caring for feral cats in and around the Kaka’ako neighborhood.
He has had this mission for 15 years now and he works up to 15 hours a day visiting the various open areas where cats and kittens have been dumped.

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Food and More
Besides feeding the cats, he offers them a trip to the vet to be “fixed” in order to keep the population down.

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Kaka’ako Beach Park
There’s a lot to see while strolling through this wonderful park.
Many of Honolulu’s homeless and feral cats find this to be a great place to live.

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Stairway to the Sea
One of my favorite features at this park is the easy access into a pool of ocean water protected by sea walls.

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“Dinner Time!”
When Eric’s car pulls into the parking lot at Kaka’ako Beach Park, the cats and birds come running. He feeds the birds first so that they don’t eat the cat’s food.

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“Erick’s Kitchen”
The rear of Erick’s car is filled with feeding tools and supplies.

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My New Friend
Erick told me some heart warming stories, like finding a cat pinned under a fallen tree. He freed the cat only to see that his leg was smashed beyond repair. He took the cat to the vet where his leg had to be amputated. After the surgery, this cat got a new home on Erik’s boat, where about 15 others reside due to circumstances where they could not survive at the park.
I heard some heart breaking stories too, like loose dogs from the homeless tents attacking the cats and literally tearing them apart. My heart went out to him as he described seeing this happen more than a few times. In addition to my heart, all of the money I had in my pocket went out as well, and I will be back to give him more. This guy is a real living saint.

What’s a Blog?

August 15th, 2016

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A combination of two things; The Web and a Log.
Businesses have always maintained activity logs.
Individuals have kept diaries to recorded their thoughts and activities.
Thanks to the Internet, any or all of these things can be done in a Blog and saved forever.
My Blog can be seen by anyone that CLICKS HERE:
I attempt to update it or create an entirely new one as often as possible, so check in now and then to see what’s new.

Sale City

August 10th, 2016

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The Place to Be:
Everybody is Happy in Sale City. You arrive there when your customer say’s, “I’ll Take It.”
Everybody is a winner, your customer most of all.

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The Right Track:
Be sure to get on the right train. The train will go to where the track leads.

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Other Places:
Not all tracks go to Sale City. Some go where you don’t want to go.

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No Sale City:
This is the worst place of all. Everybody loses. Your customer most of all.

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Small Talk City:
While this may look like a nice place to go, it ends up nowhere.

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Your Guide:
To get to Sale City you must simply get on the right track, stay on the track and keep moving.
The Sale City Express is a tool designed to help you develop and maintain the habits that take you to Sale City.
Like any other tool, it must be used to work. When your customer leaves the store ask yourself nine “Did I” questions;

1. Did I greet this customer in the proper manner?
2. Did I remain sensitive and position myself properly with this customer?
3. Did I ask the best “Take Control Questions” to gain permission to continue with this customer?
4. Did I make the “Trust Sale” by telling this customer WHO we are, WHAT we are, WHAT we sell and WHERE it is in the store?
5. Did I give this customer the specific FACTUAL information needed to make an intelligent buying decision?
6. Did I get an “Escape Excuse” from this customer, and if so handle it with the best “OKAY, BUT” reply to discover the true objection?
7. Did I offer a nudge if this customer truly wants what you are selling and needs some help deciding to get it?
8. Did I make a sale to this customer, and if so, did I attempt to ADD ON by saying, “Oh by the way,” and suggesting something else?
9. Did I BEFRIEND this customer in the end by gathering his or her contact information and giving him or her a reason to return?

These are all questions that you know the answers to and by logging your results with each customer you develop the habit of using the Pro-Active, No-Pressure Selling System which works very well when you work it. For more on this Selling System; CLICK HERE:

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Record the results with 10 customers and then total them at the bottom to see where your strengths and weaknesses are.
Be honest with yourself as you record your answers just like you would on a golf score card when nobody is looking.

Good Intentions

August 5th, 2016

 

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Results:

Far too often a good intention goes no further than the original thought to do something different or better.

The best way to stay on top of your intentions is to enlist “Habit Power.”

Habits are those things you do on a regular basis without giving any thought to them.

 

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Every Day:

You can make the important things you want to do or achieve as simple as brushing your teeth.

The most important key to doing this is repetition. Anything that you do over and over gets easier and easier to do. This is true with both good things and bad things. Many people get very good at some very bad things.

You have no doubt heard the phrase, “Practice Makes Perfect.” Actually, “Practice Makes Permanent.”

 

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Habit Power:

Think about those things that you are doing habitually and set out to build some new and better habits that will make success as easy as brushing your teeth.

If there is something in your life or business that you want to change, identify the behavior that will lead to the desired result and then make your progress visual. If there’s something you want to impact, measure it. To impact it even further measure it more often.

 

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The Boss:

Make your goals The Boss. Make your goals visual and track your progress towards them, ideally EVERY DAY. People who know where they are going are far more likely to get where they want to be than those who simply take what comes their way.

 

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A+B=R

Attitude plus Behavior equals Results. To change your results, change the factors that lead to that desired result. While there may be many other factors, these two are the most important and they are fully within your control.

 

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See it; Do it; and Get it!

Once you identify the thing you wish to change or impact, identify the behavior needed to accomplish it and then simply DO IT; or as NIKE say’s, “DO IT NOW!”

 

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Affirm It:

Affirmations are powerful. Remind yourself daily by tracking your results. If losing weight is the goal, tell The Boss, “Nothing tastes as good as being thin feels.”

 

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Control:

And remember that the Control Tower is sitting on your own two shoulders. You have control over your destiny.

 

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IT’S EASY:

And finally, if you would like us to do all of this for you, EVERY DAY, we can with our personalized Morning Report, customized to get you and your staff focused on achieving whatever goals you set, as well as tracking ANYTHING else that’s important to you, all at a cost that’s les than buying your team a cup of coffee every day. To see a short clip explaining how this works, CLICK HERE and enjoy success.

 

 

Get Connected… Maybe

July 29th, 2016

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It’s Here to Stay:
It’s all come about in such a short amount of time that it’s a bit mind boggling.

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OPTIONS:
There are so many options today that it’s hard to decide which, if any, is right for you. In spite of all of the new programs that have been created, Twitter and Facebook appear to remain the most popular.

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Twitter:
Many years ago the owner of Super Geeks told me that I should be on Twitter. “Why” I asked and he said, “Because there’s a lot of people that would like to hear what you have to say.” So, I set up a Twitter account; @itseasy

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Facebook:
Sometime after that I went to see the movie “Social Media” which is about the creation of Facebook.  I decided to set up a Facebook page. In doing so I discovered that I already had one which my son had set up for me many years before that I never used. In the “About” section I had written, “Facebook is something for people who don’t have enough to do.” While that may be true, It didn’t sound like something that would serve me well so I updated it.
Over the years I have found myself drifting back and forth between Facebook and Twitter, not really sure which of them was best or if I really need either.

The best description of the difference I have heard is, “Facebook is about WHO you know and Twitter is about WHAT you know.” The biggest mistake one can make is to post political or religious opinions, especially on Facebook. One thing is certain and that is that BOTH are time consuming and can easily become a distraction.

Eating Fruit is Important

July 14th, 2016

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HOW You Eat it is ALSO Important
Properly eating eating fruit means more than just buying it, cutting it up and popping it into your mouth. It’s not that easy. It’s important to know how and when to eat fruit.

What does the correct way to eat fruit mean?

IT MEANS NOT EATING FRUIT AFTER A MEAL!
FRUIT SHOULD ONLY BE EATEN ON AN EMPTY STOMACH.

Eating fruit properly plays a major role in detoxifying your system, supplying you with a great deal of energy for weight loss and other life activities.

FRUIT IS THE MOST IMPORTANT FOOD

Let’s say you eat two slices of bread, then a slice of fruit. The slice of fruit is ready to go straight through the stomach into the intestines, but it’s prevented from doing so by the bread.
In the meantime, the whole meal rots, ferments, and turns to acid. The minute the fruit comes into contact with the food and digestive juices in your stomach, the entire mass of food begins to spoil.
According to Dr. Herbert Shelton who did research on this matter, you should eat your fruit on an empty stomach, or before your meal!

“When you have mastered the correct way of eating fruit, you have discovered the Secret of Beauty, Longevity, Health, Energy, Happiness and normal weight.”

Drink ONLY fresh fruit juice, NOT the concentrated juice from cans. Don’t drink juice that has been heated. Don’t eat cooked fruit; cooking destroys all of the vitamins.

Eating a whole fruit is better than drinking its juice. If you do drink the juice, drink it mouthful by mouthful, slowly. You must allow the juice to mix with your saliva before swallowing it. Go on a 3-day fruit-fast to cleanse your body. Eat fruit and drink fruit juice only for three days, and you will be surprised when your friends say how radiant you look!

Some Goodies:

KIWI: Tiny but mighty, and a good source of potassium, magnesium, vitamin E and fiber. Its vitamin C content is twice that of an orange!

AN APPLE a day keeps the doctor away? Although an apple has a low vitamin C content, it has antioxidants and flavonoids which enhances the activity of vitamin C, thereby helping to lower the risk of colon cancer, heart attack and stroke.

STRAWBERRY: A Protective Fruit. Strawberries have the highest total antioxidant power among major fruits and protect the body from cancer-causing, blood vessel-clogging free radicals.

ORANGES: Eat two to four oranges a day to keep colds away, lower cholesterol, prevent and dissolve kidney stones, and reduce the risk of colon cancer.

WATERMELON: The coolest of all thirst quenchers. Composed of 92% water, it is also packed with a giant dose of glutathione, which helps boost your immune system. It’s also a key source of lycopene, the cancer-fighting oxidant.

GUAVA & PAPAYA: They are the clear winners for high vitamin C content. Guava is also rich in fiber, which helps prevent constipation. Papaya is rich in carotene; good for your eyes.

Drinking Cold Water After a Meal = Cancer!!!

It may seem nice to have a cold drink after a meal, however, the cold water will solidify the oils that you’ve just consumed, which slows digestion. Once this ’sludge’ reacts with the acid it will line the intestine. Very soon, it will turn into fats that lead to cancer. It is best to drink hot soup or warm water after a meal.

Mahalo Runaway

Staying Charged

July 9th, 2016

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Prepared, but…
Over the years I have accumulated numerous devises to be sure that my iPhone and iPad are full charged regardless of where I am. When in town I use a charger in the cigarette lighter in my car. When traveling I take along one or more of these other devices so that I can work on the go.
As I stepped off of the plane on Maui the other day I realized that I was without any of my charging devices. I wasn’t panicked since I was only going to be there for a few hours. I rented my car and then turned off my phone to conserve energy. A couple of blocks outside of the airport I spotted a Kmart. I can’t recall the last time I was in a Kmart store. It was only 7 AM, but I saw people going in so I decided to see if they sell iPhone chargers that are fully charged.
Upon entering the store I saw three employees chatting with each other by the register. I excused myself and asked where the electronics department is. One of them pointed over her shoulder and coldly said, “In the back of the store.” I found the department okay, but there was nobody there to assist me. I walked around the store until I found an employee, and asked her if she is familiar with iPhone chargers. She said, “No, but maybe I can find someone who is.” She got on her phone, but was unable to reach anyone. I asked her if there’s a Walmart nearby and she said, “Yes, right down there” as she pointed away from herself. I went to the front door and found another employee outside smoking. I asked him where the Walmart store is and he said, “On Dairy Road right past Starbucks.”

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“Hey Siri”
I picked up my phone and said, “Hey Siri, where’s the closest Walmart?” She immediately pulled up a map and proceeded to give me turn-by-turn directions to the store. I was greeted at the door, and when I asked where the electronics area is, the employee asked me what I am looking for. I told him what I need and he said, “Right this way, follow me.” Upon arriving at the right department he explained the differences between the myriad of charging devices available.

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I said, “I want the best one.” He immediately unlocked the showcase, removed this one, unpackaged it, and showed me that it is fully charged and that it has the capability of charging my iPhone and iPad both at the same time. I said, “Sold.” He took my credit card and escorted me to the register where he promptly and efficiently processed the sale.

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SERVICE SELLS
As I drove off towards Lahaina I couldn’t help but think that Kmart could have had that sale, and that they don’t even know (or care) that they missed it. Sam Walton would be proud. If anybody out there knows Walter Lott, please send this on to him.

PS: I never needed to use it, but surely will one day.

Dealing With the Burdens of Life

July 8th, 2016

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Crying Doesn’t Help

1. Accept that some days you’re the pigeon, and some days you’re the statue.

2. Always keep your words soft and sweet, just in case you have to eat them.

3. Always read stuff that will make you look good if you die in the middle of it.

4. Drive carefully. It’s not only cars that can be recalled by their Maker.

5. If you can’t be kind, at least have the decency to be vague.

6. If you lend someone $20 and never see that person again, it was probably worth it.

7. It may be that your sole purpose in life is simply to serve as a warning to others.

8. Never buy a car you can’t push.

9. Never put both feet in your mouth at the same time, because then you won’t have a leg to stand on.

10. Nobody cares if you can’t dance well. Just get up and dance.

11. Since it’s the early worm that gets eaten by the bird, sleep late.

12. The second mouse sometimes gets the cheese.

13. When everything’s coming your way, you’re in the wrong lane.

14. Birthdays are good for you. The more you have, the longer you live.

15. You may be only one person in the world, but you may also be the world to one person.

16. Some mistakes are too much fun to only make once

17. You can learn a lot from crayons. Some are sharp, some are pretty and some are dull. Some have weird names and all are different colors, but they all have to live in the same box.

18. A truly happy person is one who can enjoy the scenery on a detour.

Have an awesome day, and know that someone has thought about you today.